It’s one thing to promise excellence. It’s another thing to deliver it! We let our customers speak for themselves. You talk. We listen. We would love to hear your review about your experience working with us.
The guys at Martin auto were awesome,service professional courteous,well informed and Very knowledgeable and outstanding delivery service will try my to have all of my vehicles work performed there,a lil pricey but it’s worth it.
Martin's is THE gold standard for automotive repair. I towed my dead Prius from Carbondale because of their highly trained staff. I was immediately impressed by their professionalism. I can fix most cars but I had bought a dead Prius and it had me baffled for months. Them too- but only for a few hours. They pulled the massive electric hybrid battery out, balanced all the cells and released it back to me with an 18 month unlimited miles warranty. The Prius may be 13 years old now, but it is not even middle-aged yet in my book.In my 36 years of driving, Martin's is: Best, friendliest, most comprehensive, and by far the cleanest automotive repair shop I've seen. I'd give 11 stars.
The BEST service available is found at Martin’s Auto Service! They always perform work that is done right the first time, and there is no need to worry about anything left undone. Great family with many, many years of experience to do business with!
They have excellent technicians and management. They diagnosed my problem and repaired my vehicle with quality parts in a reasonable amount of time and at a reasonable price.I highly recommended Martin’s Auto Service for prompt and professional service.Their newly remodeled office, customer waiting area and service areas are very clean, comfortable and state-of-the-art!Martin’s Auto has always been very knowledgeable and courteous when presented with my family’s auto service and repair needs.
Traced and fixed electrical short on tail lights of motor home. A miracle fix of a problem it appears that even the dealership may have made worse. No doubt, the mechanics at Martin’s are the best. Thank you! Susan
Have used Martins for all my repairs for more than 30 years and have always been given top quality service. They stand behind their work and use the best quality parts and suppliers. I feel they are better than most car dealer shops. They attend school on a perodic schedule to keep up to date on the newest vehicles. I would recommend them to anyone and have many times.
This was my first time using their services & I found the gentleman( I think it was Justin) that help me was very courteous & professional. He made me feel comfortable when answering any questions I had. I was very satisfied with the service & will be returning when I need to. Office & waiting room was very nice & clean.
Since I've been coming to Martinis I have been treated very professionally and the work I needed done was explained first so I could decide if I wanted it done. This is a plus. Thank you for good service.
My recent visit to Martin's on May 25, 2021 was as professional as can be expected. Justin sold me on the Michelin tires and I am not disappointed. Because of difficulties with my wife I requested a Loaner car and was accommodated with nothing more than the keys. The service offered by Martin's Auto is the most professional to be found and customers can have total confidence in the services they offer.
It is always a pleasant experience to walk into a business and be greeted by name. I am always given options as well as education on what my car needs. I have a plan for the upkeep and overall maintenance of my vehicle. Totally trustworthy and very respectful of my time!! Justin can break everything down to my wife's understanding!!!😀
Martin's provided maintenance work on my vehicle. Always quality work, great customer service, diagnoses all possible concerns, prioritizes any potential future repairs. I never question my vehicle has received quality service each time I drive away.
Now I know what excellence in service looks like. They are thorough, speak to you and make sure you understand your repair or service needs. I’m so glad I tried their service and feel confident with their step-by- step diagnostics. State of the Art right here in So. Illinois.
Martins does top quality work and returned my car on time as promised. The communication was first class. They did a full inspection and found some repairs I was not aware of. They documented everything with pictures and emailed them to me prior to performing the extra work.
Always a great experience! So professional and courteous. Got me back on the road as quick as possible. Only did the repairs that I requested and authorized. Great value for the service!! Thank you Martin's Auto Service!!
I had 2 of my vehicles worked on recently at Martin's. They did great work. Vehicles are both as good as new. I really appreciate how friendly and professional the staff is at Martin's. They gave me estimates for both vehicles and were good to their word. I highly recommend Martin's.
This is the second time i brought my vehicle to Martins and just like the first time, they were very professional and accurate. There was a problem that came up after the repair and they immediately addressed the problem and fixed it. If you want honesty and integrity in an auto repair shop then look no further than Martins. They are the best auto repair i have ever delt with. Thank you, Tim Rochford
Over131000 miles on my trax and thanks to all the awesome work at Martin's she is still going strong. They will get you serviced as quickly as they can and work with what you need and there's always great smiles and make you feel like family atmospheres my car would not trust anybody else Thanks to you all
The best quality care for any vehicle. Phenomenal quality of workmanship for various ages and types of vehicles. If you're looking for the best, you have found them right here. Martin's Auto Service is the best around. Furthermore, the friendly yet professionalism is unmatched by anyone else in the area.
Last Friday was my third time having my car serviced at Martin's. I am very impressed with their courtesy and professionalism, always a job well done. My brother swears by Martin's and recommends them to everyone in the family.
Our 1994 Toyota 4 x4 truck needed a new exhaust system and Martin's Auto Service replaced it for us. It is a perfect custom fit and looks as great as it sounds. The performance has improved dramatically; even though the truck is nearing 200,000 miles, it feels, sounds, and drives like a new vehicle.We're totally satisfied, as always.Mike Fontana
Martins are very detailed on their repair estimates, and can fix most issuesmy repair was made, I still had a concern, went back spoke with Gerald they found the problem and corrected it. I am very satisfied with the service I received
Routine 5,000 mile oil change. While checking lights, found bad bulb and replaced without charge, due to having been replaced a few months ago! This type of thoroughness and backing of their work is class above reproach! Kudos to the staff, and their integrity! Member since 1991!
MARTINS IS ALWAYS A FRIENDLY PLACE TO HAVE YOUR CAR SERVICED N VERY RELIABLE THEY GO OUT OF THEIR WAY WITH COUSTOMER SERVICE I'M ALWAYS A HAPPY PERSON WITH THEIR WORK BEEN GOING THERE A FEW YEARS AN WILL CONTINUE
The mechanics and desk personnel are top rate, they do their research and perform the work expertly. Many say, well they are too high. I think they are competitive and you certainly get what you pay for. Their analysis is very thorough and you can pick what you need from that and they will give you their advice. I am a repeat customer.
The staff at Martin’s are the nicest people you can do business with. This is the second car I have brought to them. I appreciate their honesty, integrity and prompt service. They also provided me with a detailed assessment of the vehicle’s current and future maintenance needs. I have never been disappointed and highly recommend their business services to others.
The most polite and friendly people around. Honest and trustworthy people..I recommend them to anyone!Recently I had issues with my granny car.They figured it out and fixed it in no time.They make time for you! Not leave you stranded!Thank you for caring!!
They are completely technically savvy, honest, friendly and go over and above to accommodate. You can trust their recommendations and their work on all vehicles.Thank you for years of service on my vehicles.Gerald went above and beyond to be sure I could make a necessary trip, moving my appointment from Friday to a Monday evening. I am so grateful!
Awesome! I show up after business hours, few mechanics are still there, they found the problem in no time, one kindly fixed my truck on his own time off got my truck back on the road for the 8hrs remaining of my trip. Very good mechanics, shop is organized and super clean. It was in my town, would be my go to place for repair 100% Thanks again guys.
We were seven hours into a 14 hour trip down south and started having car trouble on the highway. We were incredibly fortunate to be close to Martin's Auto Service. We rolled into their lot on a day that they were closed. Gerald and his sons happened to be there looking at some renovations to their customer space. When I told him what was happening, Gerald dropped everything he was doing (and on his day off) and helped me. I had my three kids and dog with me and he made sure we were comfortable while he diagnosed the issue, reset my electrical, and drove my van to make sure we would be ok. He gave me a printed report of the issue and advised me on what to do once I made it to my destination, and then refused to charge me for his time. Amazingly kind, professional, and caring! If I didn't live seven hours away, Martin's would be the only mechanic I ever used again!
I have been using Martin’s for several years now and have always found all the workers there to be knowledgeable and very friendly and helpful. When a difficult issue arises they stick with it until they figure it out. I have the highest respect for them. They are honest and reputable and would gladly recommend them to anyone. 12- 14-2021. D. Aden
Martins is a professional garage that has an excellent staff that is able to diagnose and fix complicated problems. Silas explained to me what they did and what they found out when they did a check engine light diagnosis of my exhaust system. The videos were very helpful in explaining the problem. They areSuper nice and courteous. Im glad that we have a garage of this caliber in our community. Thank youMartins for helping me !