CUSTOMER REVIEWS

It’s one thing to promise excellence. It’s another thing to deliver it! We let our customers speak for themselves. You talk. We listen. We would love to hear your review about your experience working with us.

Your Thoughts Matter To Us

Ben Godinez
Ben Godinez
19:09 02 Aug 22
They were quick and super helpful with giving me a detail inspection of my Jeep and what needs fixed immediately
Tami ury
Tami ury
22:24 27 Jul 22
Martin's provided maintenance work on my vehicle. Always quality work, great customer service, diagnoses all possible concerns, prioritizes any potential future repairs. I never question my vehicle has received quality service each time I drive away.
Stephanie Fisher
Stephanie Fisher
22:27 22 Jul 22
Now I know what excellence in service looks like. They are thorough, speak to you and make sure you understand your repair or service needs. I’m so glad I tried their service and feel confident with their step-by- step diagnostics. State of the Art right here in So. Illinois.
Gary Jones
Gary Jones
20:11 21 Jul 22
So far very satisfied with the fast and prompt service.Thank you Gary
Angie Homminga
Angie Homminga
19:11 21 Jul 22
I think I found a new best friend...lol! Really, this place is awesome. The service was great. I was in and out the door within 10 minutes. I will be returning for all my car needs. Thanks Guys!
Greg Roberts
Greg Roberts
07:44 17 Jul 22
Very great work! Honest folks.
Jonathan Waller
Jonathan Waller
22:07 16 Jul 22
As always, great and quick service! Thanks much!
Wayne Farmer
Wayne Farmer
23:16 06 Jul 22
Pulled in with a nail in a tire. Was on the road with a new tire at a reasonable price in about 1 hr. Would definitely recommend Martin’s Auto Service to anyone
John Vicher
John Vicher
15:31 03 Jul 22
Derwyn H.
Derwyn H.
19:10 02 Jul 22
I had a scheduled oil change and arrived an hour early and they got me in without a fuss. Will gladly recommend them to anyone !
james Johnson
james Johnson
19:14 01 Jul 22
Jamie Longmire
Jamie Longmire
19:17 30 Jun 22
Thorough and professional service you can trust. We have been customers of Martin’s for years and have kept going back because they are superb.
Roger Smith
Roger Smith
14:45 29 Jun 22
Above quality service with knowledgeable friendly staff. love the app that they use to show whats wrong with your car.
Roy Adams
Roy Adams
01:27 26 Jun 22
The service at Martin's is always absolute perfection. They take really good care of my car needs.
Amanda Ronal
Amanda Ronal
19:12 24 Jun 22
sheri stone
sheri stone
19:07 23 Jun 22
Got my truck driving like a new one!
Thomas Fisher
Thomas Fisher
02:48 23 Jun 22
Martins does top quality work and returned my car on time as promised. The communication was first class. They did a full inspection and found some repairs I was not aware of. They documented everything with pictures and emailed them to me prior to performing the extra work.
Craig Neiswanger
Craig Neiswanger
20:27 22 Jun 22
They did a pre inspection service for me on a vehicle and it was the most detailed report ever. Phenomenal customer service and attention to detail. Would recommend 10/10 to anybody.
Steve Widowski
Steve Widowski
19:21 21 Jun 22
Martin’s do great work at reasonable costs. I have always been pleased with their work.
Michael Nolt
Michael Nolt
06:43 21 Jun 22
Tracy Silliman
Tracy Silliman
15:45 19 Jun 22
Always a great experience! So professional and courteous. Got me back on the road as quick as possible. Only did the repairs that I requested and authorized. Great value for the service!! Thank you Martin's Auto Service!!
Amy Penrod
Amy Penrod
00:44 18 Jun 22
Michael Stevers
Michael Stevers
17:44 16 Jun 22
GREG WALKER
GREG WALKER
19:09 15 Jun 22
I had 2 of my vehicles worked on recently at Martin's. They did great work. Vehicles are both as good as new. I really appreciate how friendly and professional the staff is at Martin's. They gave me estimates for both vehicles and were good to their word. I highly recommend Martin's.
Elf 50
Elf 50
19:48 07 Jun 22
I know my car is receiving the very best maintenance and service at Martin's. All staff are very polite and professional.
shane underwood
shane underwood
16:43 07 Jun 22
Great service and shop. When you leave you know your car is going to be fixed. An done right.
Timothy Rochford
Timothy Rochford
23:16 01 Jun 22
This is the second time i brought my vehicle to Martins and just like the first time, they were very professional and accurate. There was a problem that came up after the repair and they immediately addressed the problem and fixed it. If you want honesty and integrity in an auto repair shop then look no further than Martins. They are the best auto repair i have ever delt with. Thank you, Tim Rochford
rita myrick
rita myrick
21:03 31 May 22
Over131000 miles on my trax and thanks to all the awesome work at Martin's she is still going strong. They will get you serviced as quickly as they can and work with what you need and there's always great smiles and make you feel like family atmospheres my car would not trust anybody else Thanks to you all
Brenda Mayberry
Brenda Mayberry
16:09 31 May 22
The best quality care for any vehicle. Phenomenal quality of workmanship for various ages and types of vehicles. If you're looking for the best, you have found them right here. Martin's Auto Service is the best around. Furthermore, the friendly yet professionalism is unmatched by anyone else in the area.
Nadine Roberts
Nadine Roberts
19:46 26 May 22
Last Friday was my third time having my car serviced at Martin's. I am very impressed with their courtesy and professionalism, always a job well done. My brother swears by Martin's and recommends them to everyone in the family.
mike fontana
mike fontana
21:16 25 May 22
Our 1994 Toyota 4 x4 truck needed a new exhaust system and Martin's Auto Service replaced it for us. It is a perfect custom fit and looks as great as it sounds. The performance has improved dramatically; even though the truck is nearing 200,000 miles, it feels, sounds, and drives like a new vehicle.We're totally satisfied, as always.Mike Fontana
tina jerolds
tina jerolds
12:16 25 May 22
Jera Blakemore
Jera Blakemore
00:23 20 May 22
Oil change, two hours, I waited
joxius
joxius
19:09 11 May 22
Very nice and cooperative. If you are not too familiar with cars they take time explain to you
don skelton
don skelton
21:11 06 May 22
Martins are very detailed on their repair estimates, and can fix most issuesmy repair was made, I still had a concern, went back spoke with Gerald they found the problem and corrected it. I am very satisfied with the service I received
David Moore
David Moore
22:09 03 May 22
Excellent servic
James Zimmerman
James Zimmerman
11:34 01 May 22
Great service!!!
Paul C
Paul C
19:17 29 Apr 22
Martins is the place to go if you like quality auto services and repairs and a great bunch of guys who make you feel welcomed and at home and take great care of your vehicle and in their workmanship .
Steve Corzine
Steve Corzine
19:42 22 Apr 22
Kevin Grigsby
Kevin Grigsby
01:30 22 Apr 22
Car runs like it should... good work. Very friendly staff.. shop always clean.. very knowledgeable technicians from front desk to the shop
Teddy Sanders
Teddy Sanders
19:25 21 Apr 22
Routine 5,000 mile oil change. While checking lights, found bad bulb and replaced without charge, due to having been replaced a few months ago! This type of thoroughness and backing of their work is class above reproach! Kudos to the staff, and their integrity! Member since 1991!
Michael Hardin
Michael Hardin
20:48 20 Apr 22
Matt Sadler
Matt Sadler
19:13 15 Apr 22
allen christy
allen christy
19:12 08 Apr 22
Cindy Dauge
Cindy Dauge
03:59 03 Apr 22
I wanna say that when I need service on my vehicle I will definitely take it back to Martins again. There’s nothing more that I like than to receive smiles, honestly & great work from dedicated workers. I had wheel bearings taken out and replaced. I bought my own parts, but that’s the 1 thing I couldn’t do without their help. It only took approximately a half hour to get it done and completed. I’m so thankful for such good people to give such great service to our community. Now after being without a vehicle for almost 2 weeks, it’s back on the road again.😊
Brent Berdick
Brent Berdick
19:53 31 Mar 22
They were a life saver. Had a heat shield come off on our spring break trip. They were able fix it quick while we waited. Got us back on the road quickly.
Janice Keating
Janice Keating
19:39 26 Mar 22
MARTINS IS ALWAYS A FRIENDLY PLACE TO HAVE YOUR CAR SERVICED N VERY RELIABLE THEY GO OUT OF THEIR WAY WITH COUSTOMER SERVICE I'M ALWAYS A HAPPY PERSON WITH THEIR WORK BEEN GOING THERE A FEW YEARS AN WILL CONTINUE
Jesse Wright
Jesse Wright
10:51 23 Mar 22
The mechanics and desk personnel are top rate, they do their research and perform the work expertly. Many say, well they are too high. I think they are competitive and you certainly get what you pay for. Their analysis is very thorough and you can pick what you need from that and they will give you their advice. I am a repeat customer.
Josh Schildknecht
Josh Schildknecht
19:10 19 Mar 22
R Travis
R Travis
12:31 18 Mar 22
Service was great; friendly staff eager to assist!
cindy beauchamp
cindy beauchamp
00:58 12 Mar 22
Liza Buckingham
Liza Buckingham
20:13 08 Mar 22
Purchased new tires for my truck. They were exactly what I ordered and were promptly installed when they said they would be. So far, so good! Would definitely recommend!
M M Fischer
M M Fischer
22:58 26 Feb 22
The staff at Martin’s are the nicest people you can do business with. This is the second car I have brought to them. I appreciate their honesty, integrity and prompt service. They also provided me with a detailed assessment of the vehicle’s current and future maintenance needs. I have never been disappointed and highly recommend their business services to others.
tammy murphy
tammy murphy
16:18 25 Feb 22
The most polite and friendly people around. Honest and trustworthy people..I recommend them to anyone!Recently I had issues with my granny car.They figured it out and fixed it in no time.They make time for you! Not leave you stranded!Thank you for caring!!
Anna Headstart
Anna Headstart
13:53 10 Feb 22
Nicola Nance
Nicola Nance
23:50 09 Feb 22
They are completely technically savvy, honest, friendly and go over and above to accommodate. You can trust their recommendations and their work on all vehicles.Thank you for years of service on my vehicles.Gerald went above and beyond to be sure I could make a necessary trip, moving my appointment from Friday to a Monday evening. I am so grateful!
Jack Vahle
Jack Vahle
21:50 28 Jan 22
Michele Oliver
Michele Oliver
20:15 21 Jan 22
Trisha Braden
Trisha Braden
00:02 16 Jan 22
God first Freedom II
God first Freedom II
20:09 06 Jan 22
Martin's will always go the extra mile to help you out I really like the way they do things I highly recommend them to anybody
Carol Lessard
Carol Lessard
03:46 04 Jan 22
Awesome! I show up after business hours, few mechanics are still there, they found the problem in no time, one kindly fixed my truck on his own time off got my truck back on the road for the 8hrs remaining of my trip. Very good mechanics, shop is organized and super clean. It was in my town, would be my go to place for repair 100% Thanks again guys.
Isaac Martin
Isaac Martin
20:16 01 Jan 22
A+++++++ service!
Jerome McSorley
Jerome McSorley
21:51 22 Dec 21
P D
P D
17:07 21 Dec 21
We were seven hours into a 14 hour trip down south and started having car trouble on the highway. We were incredibly fortunate to be close to Martin's Auto Service. We rolled into their lot on a day that they were closed. Gerald and his sons happened to be there looking at some renovations to their customer space. When I told him what was happening, Gerald dropped everything he was doing (and on his day off) and helped me. I had my three kids and dog with me and he made sure we were comfortable while he diagnosed the issue, reset my electrical, and drove my van to make sure we would be ok. He gave me a printed report of the issue and advised me on what to do once I made it to my destination, and then refused to charge me for his time. Amazingly kind, professional, and caring! If I didn't live seven hours away, Martin's would be the only mechanic I ever used again!
John Bible
John Bible
20:13 15 Dec 21
Absolute best service ever
dare aden
dare aden
20:16 14 Dec 21
I have been using Martin’s for several years now and have always found all the workers there to be knowledgeable and very friendly and helpful. When a difficult issue arises they stick with it until they figure it out. I have the highest respect for them. They are honest and reputable and would gladly recommend them to anyone. 12- 14-2021. D. Aden
Donald E. Burnett
Donald E. Burnett
15:46 12 Dec 21
Martins is a professional garage that has an excellent staff that is able to diagnose and fix complicated problems. Silas explained to me what they did and what they found out when they did a check engine light diagnosis of my exhaust system. The videos were very helpful in explaining the problem. They areSuper nice and courteous. Im glad that we have a garage of this caliber in our community. Thank youMartins for helping me !
Jeff Johnson
Jeff Johnson
20:17 23 Nov 21
Went in with a check engine light. Turned out to be related to the torque converter. Gerald recommended replacing the transmission. He suggested before making that decision that we go through a bumper to bumper inspection, which they were able to provide. This gave us a clear understanding of what all future repairs we could expect. Given what the market is, buying a new vehicle is not necessarily in the picture. So, we went forward with the replacement, along with a few other high priority fixes discovered by the inspection. We were provided a loaner car while we waited for everything to be completed. Very happy with that! All in all, they were very courteous and professional. Very responsive with answers to my plethora of questions. I couldn’t have had a better experience, especially given the severity of the problems. Thank you Gerald and the whole team there at Martin’s Auto Service!!
Sarah Burd
Sarah Burd
18:28 22 Nov 21
Everyone at Martin's is extremely nice and goes above and beyond to make sure you have a good experience. Everything was explained in detail to us they even took my husband to the garage and showed him exactly what they were talking about. They did great work and our truck rides better than ever! Highly recommend!
Eric Hess
Eric Hess
13:24 15 Nov 21
They were thorough in finding and fixing the problems with my car. And offered top notch service.
Alicia Young
Alicia Young
18:52 29 Oct 21
Everything was found to be safe for my car to make the drive to New York for my grandson's,wedding. Had the necessary maintenance done to keep the car up to date . Always pleasant conversation and the utmost courtesy at Martin's.
Mike Smith
Mike Smith
00:26 29 Oct 21
In Southern Illinois on vacation from kc area. Developed antifreeze leak. Called 6 ford dealers for repairs. All dealers were 2-3 weeks before they could see me. Searched local mechanics & found martins. They got me right in.. WOW. I was lucky to find them.. So professional, courteous & friendly. From the loaner car, to texting me photos of the repair that needed to be done. I would definitely recommend martins to anyone. Gerald was a pleasure to deal with. Wish they were in the kc area. If i was able to give 100 stars on this review, I would.
John Robinson
John Robinson
19:19 19 Oct 21
Excellent Service
Jim Watt
Jim Watt
02:06 15 Oct 21
Justin was super helpful and a pleasure to deal with. They did an awesome job and would highly recommend them to anyone!
Tammy Jensen
Tammy Jensen
20:15 14 Oct 21
While traveling home from Texas I experienced some crazy electrical problems so I pulled into the next rest area and started googling the closest GM dealership which was booked for the next two weeks and suggested Martins. Justin was very helpful on the phone and for the rest of my time with them. They not only got me in that day but found the issue and got it fixed so I could continue on home. They were awesome and went out of their way to make my day not so bad. I wish they were closer to home as I would use them for all my car maintenance. They were a true blessing to a single woman so far from home.
Remy Dowdy
Remy Dowdy
04:47 12 Oct 21
Robert Jones
Robert Jones
19:24 08 Oct 21
My recent visit to Martin's on May 25, 2021 was as professional as can be expected. Justin sold me on the Michelin tires and I am not disappointed. Because of difficulties with my wife I requested a Loaner car and was accommodated with nothing more than the keys. The service offered by Martin's Auto is the most professional to be found and customers can have total confidence in the services they offer.
Barbara Sibert
Barbara Sibert
16:12 03 Oct 21
Martin’s has always done a thorough investigation and resolved my vehicle issues in an efficient and courteous manner. Their facility is spotless and they have provided remote payment and pick up during the pandemic.
Lesa Doublin
Lesa Doublin
19:38 25 Sep 21
William Parks
William Parks
10:11 25 Sep 21
ReCar Benton
ReCar Benton
23:10 17 Sep 21
Very professional, clean, thorough. Highly recommended. Thank you!
Lewis Dirden
Lewis Dirden
19:09 10 Sep 21
Same great service as always.
Madonna Taylor
Madonna Taylor
16:51 08 Sep 21
Bronson Biggerstaff
Bronson Biggerstaff
22:18 04 Sep 21
Virgie Knoles
Virgie Knoles
19:16 04 Sep 21
Thanks u so much fo the job u did on my car
Ashley Burd
Ashley Burd
18:59 15 Aug 21
Mahadji Gillespie
Mahadji Gillespie
08:43 15 Aug 21
Hands down the Best mechanics in the region! I was very impressed with the high quality of customer service namely the courteous and personable staff, the honest and knowledgable mechanics and the reasonable fair pricing of services and prompt service to boot. The waiting room was clean, cozy and comfortable. I appreciated the courtesy call when my car was ready, the vacuuming of my floor boards and airing up my tires! It's always the little things or the extra mile stand out to me. I was won over after that first visit.
karen glass
karen glass
19:11 08 Aug 21
asudiver ,
asudiver ,
18:42 08 Aug 21
Replaced a ferris lawnmower clutch under warranty. Great honest people to work with. I recommend their great work ethic service to others. Can buy with confidence there.
D L Hollis
D L Hollis
19:20 05 Aug 21
I didn’t have an appointment, but had a check engine light on and I was close to Martin’s and stopped. Gerald got me in to take of the unknown problem ASAP…I appreciate Martin’s professionalism and family friendly service!
Don Corrigan
Don Corrigan
21:36 26 Jul 21
Martin's repaired and serviced both of our vehicles prior to our recent move out of state. Not one problem occurred with either vehicle, even the truck which towed a U Haul trailer. Top notch service and never, ever, sloppy work at Martin's. We are going to miss them.
Joyce Powles
Joyce Powles
05:33 24 Jul 21
Been going here for years. Very pleased. Fast friendly and high quality.
Beverly Sims
Beverly Sims
13:25 23 Jul 21
Sid Johnson
Sid Johnson
22:33 21 Jul 21
I've found the folks at Martin's Auto Service to be good and honorable.They do what they say and explain things as they go.Plus, they do great work!
Mary Archey
Mary Archey
13:52 20 Jul 21
Always friendly and informative about the work that needs to be done on your vehicle to keep you safe on the road. Also keeps you up dated and progress being made on the work being done. Would recommend to anyone needing any service done on their vehicle.
Andrew Neumann
Andrew Neumann
19:31 16 Jul 21
Phenomenal service! Helped me get back on the road in no time.
Ophelia Love
Ophelia Love
14:09 16 Jul 21
I really like Martins. I always feel like I'm calling a family member, they are so personable. They are transparent as possible about what is going on with your car, and will text pictures and descriptions of what is faulty. Staff is respectful and funny, and Gerald makes your safety his number one priority. All car repairs are a bit expensive, wherever you go, so I'm going here from now on.Updated: got 4 Michelin tires mounted, balanced and aligned, an oil change and a safety inspection for under $950.00
Tasha Mealer
Tasha Mealer
16:50 09 Jul 21
Frankie Madlock
Frankie Madlock
17:06 08 Jul 21
LaDonna Basler
LaDonna Basler
09:13 01 Jul 21
Larry Schramka
Larry Schramka
18:15 24 Jun 21
An excellent place to get your vehicles serviced. Friendly, courteous, and willing to work to achieve outstanding service. Wehave used them for many years and will continue to do so in the future!
Chuck Sanders
Chuck Sanders
17:38 24 Jun 21
Alex Kment
Alex Kment
01:52 18 Jun 21
Top notch customer service!
Jack K
Jack K
18:08 11 Jun 21
The folks at Martin's always do a great job. 👍
Keeperof Allknowledge
Keeperof Allknowledge
21:13 10 Jun 21
Thanks for your help! We made it back to Bloomington safely.
Johnny Brimm
Johnny Brimm
16:26 10 Jun 21
I am 1000%, yes, that is 3 zeros, satified with my service at Martin's Auto Service. Not only did they fit me in very promptly, within a few hours, the issue was diagnosed. I was sent detailed pictures and explanations of what needed to be done. The cost was actually within a reasonable rate, and everyone there was super friendly. Would recommend on repeat!!!
George Balac
George Balac
21:43 02 Jun 21
Martin's Auto Service was a pleasure to work with. I was traveling and had an emergency issue and they took care of me right away. Highly recommended!
Tory Nelson
Tory Nelson
01:28 29 May 21
Great work! Thanks Silas
Mark Mavers
Mark Mavers
23:40 21 May 21
Incredible customer service and experience mechanics
T Lane
T Lane
13:16 21 May 21
Cornellia Dickerson
Cornellia Dickerson
13:26 19 May 21
I was very satisfied after getting my vehicle back and would recommend Martin's Auto Service to anyone who wants their vehicle fixed PROPERLY so that they can drive it for more years to come! Thank you to Gerald and staff for excellent service!!!
Lucas Williams
Lucas Williams
17:54 12 May 21
Steve Emling
Steve Emling
02:28 12 May 21
Thanks for all you do in servicing my vehicles when I bring you the service opportunities.
Ron Campbell
Ron Campbell
00:09 09 May 21
Google people we let you more on parts and services
Tony Zangler
Tony Zangler
02:38 08 May 21
Dennis Schlabach
Dennis Schlabach
12:57 06 May 21
The best
Keilah Smith
Keilah Smith
16:02 01 May 21
They are consistent with updates courtesy was amazing and they were very pleasant. They were always good at working with you.
Kent Ritchey
Kent Ritchey
17:21 24 Apr 21
Very professional, polite, understanding, and just a pleasure to do business with. When the need arrives again (& it will ) - I will return.
Jim Cowan
Jim Cowan
03:07 18 Apr 21
My wife and I were traveling to Missouri to a close friend’s funeral and our car broke down on the interstate. We were towed to Martin’s Auto Service late in the afternoon. With no rental car companies near by, and no Uber services available, we were stranded until our car could be fixed. Gerald, one of the co-owners, heard about our predicament and offered to drive us the additional 45 miles so that we could attend the funeral. We were able to attend the funeral because of this generosity. Our car was fixed and we safely returned back to Chicago the next day. We are so grateful for the professionalism and kindness that Gerald, Silas and the Martin’s crew provided us!!
Jon Hancock
Jon Hancock
01:43 15 Apr 21
Andrew Trader
Andrew Trader
20:13 04 Apr 21
jason martin
jason martin
14:18 27 Mar 21
Martin's worked very well with my tight schedule. They ordered the needed parts before the vehicle arrived and then had it repaired the same day I dropped it off. Highly recommend.
Mark Beard-Witherup
Mark Beard-Witherup
15:00 23 Mar 21
Fast and comprehensive...like always!
Robert Adair
Robert Adair
13:10 17 Mar 21
Wendell at Martin’s corrected and improved the inherent steering and alignment flaws that Ford Motor Company can’t seem to fix over many years on their F250 series trucks. Ford company engineers/developers need to come and spend a few days at Martin’s and learn some things!
Daniel Woodworth
Daniel Woodworth
01:19 16 Mar 21
Carl Howard
Carl Howard
15:40 12 Mar 21
Always a great job on anything that they have done for me.
Very honest and reliable i would not take my vehicle any where else
Daniel Cohen
Daniel Cohen
17:55 26 Feb 21
Jason Spurlock
Jason Spurlock
00:11 25 Feb 21
Penny Storey
Penny Storey
14:23 20 Feb 21
lynette skamser
lynette skamser
22:36 17 Feb 21
Alma Nikolic
Alma Nikolic
14:50 13 Feb 21
I recently took my BMW to get a oil change and the air systems fixed after taking my car to the BMW dealer and could not get it fix, Martin's found the issue and fixed it, they were great about communicating with us on the work that was being performed so no surprise charges 🙃, love this guys and the service is excellent of course!! I've Already told everyone I know about my experience with this shop!Highly recommended 👌
Jaran Weaver
Jaran Weaver
20:36 11 Feb 21
Y’all did a great job and thanks for the clean vehicle
Brad Weber
Brad Weber
17:49 05 Feb 21
Extremely knowledgeable and professional
These guys always take care of us!!
Noblee Robbins
Noblee Robbins
20:13 31 Jan 21
Martin's Auto is awesome. They informed me of everything each step of the way . Thanks Martin's Auto 😎😘😁
Wendell Martin
Wendell Martin
00:49 26 Jan 21
Always satisfied
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7:30 AM – 5:00 PM