It’s one thing to promise excellence. It’s another thing to deliver it! We let our customers speak for themselves. You talk. We listen. We would love to hear your review about your experience working with us.
Since I've been coming to Martinis I have been treated very professionally and the work I needed done was explained first so I could decide if I wanted it done. This is a plus. Thank you for good service.
It was time for a Engine oil & Filter Service. Chose the Premium with full synthetic oil. Also removed and replaced a cabin air filter and replaced a key fob battery. All was completed in an efficient and timely manner.
Pleasantly surprised. Fixing your vehicle can be arduous and expensive. A comprehensive inspection, seriously detailed, helped me to decide what was priority and what could wait a bit. The pictures and videos helped tremendously! On-site financing, via a separate financier, (because prices are ouchy everywhere) enabled me to do what needed doing. Truth be told, it would have cost me nearly double at other garages.The Team was polite, helpful, and truly willing to take the time to explain everything without treating me like a village idiot. As a woman that was huge for me. No condescension or patronizing tones of voice when discussing the mechanical issues. The multiple jobs were handled quickly and I was back in my 24 year old truck faster than I expected.They came recommended and I add a hearty, truthful recommendation to the list.Comprehensive Diagnostics.Prioritizing and with comparative analysis for replacement parts.Working well within budgetary constraints and finding appropriate financing where applicable.Long term care plan for your vehicle.A truly nifty coffee mug was gifted to me (I know the manufacturer well).I felt like part of the family.Over all experience 10 out of 10.Its worth checking out.Thank you Gerald, Silas et al. I will definitely be coming back.
They were incredible and amazing they help us in time for what we have to do I appreciate them very much and I hardly recommend them for helping you fix your car problems, I wish I can give them a 100 Stars but I got to deal with five
The technicians at Martin's Auto are always polite, professional, knowledgeable and thorough. They attend to all of my vehicle's needs doing what needs to be done, and let me know what's coming up. Allows me to budget my maintenance schedule.
Thank You Martin's Crew once again on the pump replacement and differential work it seems to have resolved the issue will let you know if any issues pop up of repairs done. Very Happy with the Service provided to me . Thanks Paul Calvert
First time I’ve ever used Martin’s Auto but I am now a lifelong customer! The entire team there did an exceptional job! From explaining things in great detail along with photos, finding me the best parts for my vehicle, making sure everything was in perfect order, not to mention allowing me to use one of their loaner cars which was a huge PLUS!! These guys are absolutely fantastic and now my vehicle feels brand new!
The 2nd generation has learned a lot from the gentlemen who started this business. At the top of my list is honesty. They are very knowledgeable and trustworthy. That is what I want most from a business person. They were timely with diagnosis of my air conditioner problem and explained it so I could weigh my options. Good place and has been so for over 30 years.
Work was done in a timely manner and quality work. The customer service is second to none. Silas was kind and very courteous and kept me informed of any and all repairs. I would highly recommend this company and plan to return at some point down the road to get more work done.
I’ve been using Martin’s Auto Service for almost thirty years and I’ve never had to take the same vehicle back for the same thing. I moved approximately two hours away and tried other shops just for convenience but NONE of them compared to Martin’s. Martin’s stays in contact me to communicate with every aspect of everything going on with my vehicle and is willing to help in ways that’s best for me and my decision making. I recently put my vehicle on a dolly and pulled it two hours to Martin’s because I know my vehicle will be in great hands, they use nothing but the best parts when I get my vehicle back I know I can drive it with confidence that it’s going to get me to and from with no problems that has been my experience with Martin’s Auto Service they deserve a lot more than just five stars. I would and I do highly recommend Martin’s to everyone. They are a great and personable management and staffTerry Simms
Martin's is THE gold standard for automotive repair. I towed my dead Prius from Carbondale because of their highly trained staff. I was immediately impressed by their professionalism. I can fix most cars but I had bought a dead Prius and it had me baffled for months. Them too- but only for a few hours. They pulled the massive electric hybrid battery out, balanced all the cells and released it back to me with an 18 month unlimited miles warranty. The Prius may be 13 years old now, but it is not even middle-aged yet in my book.In my 36 years of driving, Martin's is: Best, friendliest, most comprehensive, and by far the cleanest automotive repair shop I've seen. I'd give 11 stars.
EDIT: The owner and management, Silas and Gerald Martin both went out of their way to resolve the issue, and made sure I was involved (in deciding resolution) and more than satisfied with the the outcome. Instead of cringing when I hit the brakes, now I smile. Thank you for making it right, I definitely recommend giving Martins Auto a chance, or a second one if you have tried before. They have earned my businessThe professionalism and manners of staff was exceptional, I cannot stress that enough. However, I brought my jeep in for a nuisance squealing noise, paid between 3&400$ by the end of it, while they DID replace both pads on the back, there’s no change at all in the noise. I was assured in the beginning when it dropped the jeep off that there would be no noise when they were done with it. I was told I could come back another day(it was almost closing time when I picked it up) to have the front ones done, but I already paid that much for the issue to not be fixed, I’m rather hesitant.
My Acadia suspension went 1,000 miles from home. Martin's fixed that plus a host of other things, putting me ahead of others because we were on a 12 day trip. They went above and beyond to get us going! We give them very high reviews! Would recommend them to anyone, anytime. They are the BEST!!
Scheduled an oil change and review of vehicle condition. In their usual excellent manner they found a split CV joint boot that was throwing grease on the catalytic converter and repaired a window regulator. I trust all their work will be performed in excellent cost conscious manner. Great shop... Super people.
This is the second time i brought my vehicle to Martins and just like the first time, they were very professional and accurate. There was a problem that came up after the repair and they immediately addressed the problem and fixed it. If you want honesty and integrity in an auto repair shop then look no further than Martins. They are the best auto repair i have ever delt with. Thank you, Tim Rochford
Routine 5,000 mile oil change. While checking lights, found bad bulb and replaced without charge, due to having been replaced a few months ago! This type of thoroughness and backing of their work is class above reproach! Kudos to the staff, and their integrity! Member since 1991!
Dear Silas and his wonderful wife -My name is Katy and I live in West Michigan. Yesterday when we were on our way home from visiting my sister and brother in law in Louisiana (where he’s stationed) my alternator went out. We were on the expressway, 8 hours from Louisiana and 8 hours from home. I was with my teenage daughter and her friend and had just passed through what felt like a monsoon. To say that I was afraid of breaking down on the side of the road is an understatement. I prayed (a lot) and got off at the first exit. Almost immediately after getting off the exit I saw “Martins Auto”. God is so good and so so so faithful. Imagine my relief when I walked in and saw your visible testimony to His goodness. Not only were you an answer to pray but the fact that you fixed my car and got us back on the road within hours but that one of my parts that you didn’t have you sourced from Silas’s wife who just happened to stop in!! My daughters friend is skeptical about God but I told her exactly what I prayed and exactly how He came through I hope another seed was planted. Thank you for being Gods hands. Ps Thank you for the mug :) it made my day.
we blew a tire on I57 at10:30 PM. on our fifth wheel camper, we limped into Martins lot. next morning they got us a new tire, and by 10:30 am we were on the road. awesome people, awesome business, very fair. Thanks Justin.
Martins does top quality work and returned my car on time as promised. The communication was first class. They did a full inspection and found some repairs I was not aware of. They documented everything with pictures and emailed them to me prior to performing the extra work.
We have always gotten great service at Martin's, and this time was no exception! We had power steering problems and they got it repaired and serviced within 24 hours. Also, their customer service is impeccable. Justin resolved a paperwork issue for us within minutes, answered our questions very patiently!
These guy have worked on my vehicles many times. And will continue to do so. I never have to worry about them not getting the job done correctly. And they completely explain the work and document it well. The hand shake and smile from any of these guys will make you feel good about your experience there at martins auto service. MEB
Martins by far goes above and beyond to make sure the job is done right. Was having an electrical issue with an BMW. BMW dealership didn’t want anything to do with it and recommended Martins. From day one Justin was very professional and helpful. They offered me a loaner car on them. Which was great. Wendell the tech spent many hours and weeks trying to tackle the issue.Some shops after a week or so would have gave up and took my money and bowed out. But Martins didn’t. They would not except defeat. The BMW no longer has the electrical issue and is doing great. I would recommend these guys to everyone. Great work gentleman!!! Thanks again
I can't say enough about this family own business. Kind, Polite. They keep their progress. If they're running behind because they found a additional problem with what is related for why you brought your vehicle to them. They let you know.
Martin's provided and installed new tires on my vehicle. I had an unexpected need for new tires. I called on Monday and had new tires available and installed on Tuesday. I never question my vehicle has received quality service each time I drive away.
Now that we have moved to this area permanently, we were looking for someone to look after our cars. We came from Chicago where we had, over 39+ years, two of the best shops in the City. Both gave us "small-town" service... family service. The first retired and handed us over to the second. Honest mechanics is not an oxymoron.Whoever we found down here would have big shoes to fill.Martin's fills them well. Very thorough, efficient and not looking to pad the bill with unneeded services.Glad to have found them.
Wheel bearing diagnostics and repair. Very courteous and professional. I was planning a trip in four days and wanted to get a humming noise checked before I got on the road. Justin got me in that day. Silas diagnosed the failing wheel bearing, Ed gave me a ride home and Will removed and replaced the bearing the next day. I’m a happy customer.
My daughter was in town visiting her grandmother, so I brought her 2008 Elantra in for service. The Air Conditioning quit working May of 2022 and I had scheduled previous appointments through (2) Hyundai Dealers and NTB. None of these shops good diagnose the issue properly and would take a week or a month before they could get parts to even start the repair. I took the vehicle to Martin's and Silas stated they would run a diagnose test, get the parts, and finish the repair in two days and that is exactly what happened. Martin's replaced the Compressor, Accumulator, and recharged the system. They also repaired the hood hinge at my request that had been broken for quite some time and no other shop wanted to touch it. In addition, they noticed the car had new tires but was out of alignment and also needed the rear brake light replaced in which they fixed. Their slogan "We Fix Everything" is spot on and I could not be more satisfied by the attention to detail they provided on my daughter car. Gerald, Silas, and their technicians are courteous, professional, and have a wealth of knowledge in the automotive repair industry. I highly recommend Martin's for your automotive service. I also would like to mention a delightful conversation I had with Mr. Martin (Ed). Thank you sir.Thanks,Charles F.
We were driving back home from Mississippi to Chicago and all of a sudden my water pump went out on my F150. We got luck that we broke down a couple miles from Martins Auto and we’re able to limp to the shop. The people there were amazing with assisting us. They started to work on the vehicle in a couple minutes and found the problem. They were able to find a water pump in town and get us back on the road within a couple hours. Amazing people and super fair with their prices. I cannot recommend this place enough. Amazing work! Thank you so much!
My starter went out on in the afternoon late and I dropped it off explaining to them that I needed to be on the road the next morning as early as possible. They had it fixed and put their door by 9:30 the next morning. They had someone come in early that day to make sure it was done early. That is going beyond the call of duty. They are not cheap, but they are good.