CUSTOMER REVIEWS

It’s one thing to promise excellence. It’s another thing to deliver it! We let our customers speak for themselves. You talk. We listen. We would love to hear your review about your experience working with us.

Your Thoughts Matter To Us

Craig Wente
Craig Wente
01:30 15 Apr 24
Ben Rowland
Ben Rowland
16:06 14 Apr 24
AnnRae Hochheimer
AnnRae Hochheimer
12:27 14 Apr 24
Best auto service business I have been to. My Dodge Sprinter 3500 needed much work. They are clean, neat, and up to date. They asked how I wanted to be kept informed (text) and let me know what was happening as they gave the bus a full check-up.They went the extra mile to get it done as fast as possible. They made suggestions for maintenance and helped plan repairs (to help keep cost low) and even suggested a marvelous financing program.They are our new business for all our vehicles. We felt well taken care of, felt we were not taken advantage of, felt they were very up-front and transparent, and best of all - we have a vehicle that is safe and handles wonderfully.
John Como
John Como
18:00 11 Apr 24
If you’re interested in lowering your blood pressure due to repair and maintenance issues with your cars please try Martins.I spent most of my career in auto dealerships and independent shops and Martins high integrity and amazing professionalism has definitely earned my business. Thank you Gerald, Silas and the entire staff.
dave franklin
dave franklin
21:26 08 Apr 24
My wife and I are very pleased with the service and treatment we received from everyone there at Martin's.we will be back
Christine Halloran
Christine Halloran
19:58 07 Apr 24
I am new to this area and when it came time to get an oil change, I wasn’t sure where to go. Martin’s had just sent a postcard to the house and so I checked their reviews online. Everything looked good. When I went in for my oil change there was a couple sitting in the waiting room. They were talking about how long they had been customers and that if Martin’s recommended a procedure it was because the vehicle genuinely needed it. Unfortunately my car had a few problems that needed to be addressed SOON. Martin’s was kind enough to give me a loaner car for the five days I would be without my car. I was VERY pleased with the service, the problem was fixed and the tires recommended made a huge difference in the ride of the car. Since then, I have brought in my other car and a truck. Feel complete trust in the services performed and feel confident that these vehicles will run better and longer with this experienced and friendly Martin team.
Teddy Sanders
Teddy Sanders
08:36 06 Apr 24
Professional, courteous and thorough service. One of the best in Southern Illinois!
Worship HIM!
Worship HIM!
19:35 30 Mar 24
I wanted to say that there is no more excellent service for my car around. I rate Martin’s a solid 10 out of 10 in auto care.
Brenda Hanle
Brenda Hanle
19:31 28 Mar 24
Martin’s Automotive Service: This automotive shop is amazing! Their overall and specific knowledge of my Mercedes Benz was unbelievable! They provided top notch service in a timely manner, answered my questions, explained the service all worth the cost/price - the gentleman who documented my need for service updated me at every interval as they moved my service call to completion! I have not found such knowledge and service skill anywhere else within driving distance, or so close to home. I highly and proudly recommend Martin’s Automotive Service for any of your automotive needs!
Andrew Corderman
Andrew Corderman
15:51 27 Mar 24
since ‘84 Martin’s has been very professional, good work, Christian, trustworthy to me…highly recommend them, even makes house calls, rare service in 21st century
Dorothy White
Dorothy White
19:55 23 Mar 24
Service was very professional. I would recommend to anyone needing car repairs
Ceneca Woods
Ceneca Woods
19:15 23 Mar 24
Excellent service! Friendly and honest! I would recommend them to anyone! And will continue to get my vehicles serviced there!
Kathryn Pollock
Kathryn Pollock
20:31 22 Mar 24
Wonderful, thorough, respectful, and honest
PTCG Par Tee Cup Golf
PTCG Par Tee Cup Golf
19:05 20 Mar 24
Excellent service!
Paul C
Paul C
19:36 15 Mar 24
Thank You Martin's Crew once again on the Fuel System service on my Truck im Very Happy with the Service provided to me . Thanks Paul Calvert
Dawn Schumacher
Dawn Schumacher
23:56 14 Mar 24
Always courtesy and knowledgeable. They have worked on several of our vehicles. I would recommend them again and again. Thank you Martin's.
Sylvia Maske
Sylvia Maske
19:20 13 Mar 24
Sid Johnson
Sid Johnson
21:47 06 Mar 24
Martin's Auto Service folks are efficient, clean and perform great service. I'll be back again!
Sheila Prater
Sheila Prater
20:53 06 Mar 24
Jan Lewis
Jan Lewis
18:28 23 Feb 24
Justin was the most pleasant, professional and knowledgeable person I have ever dealt with concerning a vehicle. I will be returning for some of the recommended services he explained to me.
Derwyn H.
Derwyn H.
21:51 22 Feb 24
I had a scheduled oil change and arrived and they got me in without a fuss. Will gladly recommend them to anyone !
Matthew David Smith
Matthew David Smith
20:14 22 Feb 24
A+ service. Couldn't ask for dealing a better place. Justin was extremely helpful and made everything easy for us. Figured we would be out our car for the day and was called before 11 am that it was ready. Don't care if it's your car truck or mower trust that Martin's will fix it right the first time. Giving 5 stars cause Google doesn't offer 10 star reviews
Mary Caison
Mary Caison
20:14 22 Feb 24
Since I've been coming to Martinis I have been treated very professionally and the work I needed done was explained first so I could decide if I wanted it done. This is a plus. Thank you for good service.
Gary Nolen
Gary Nolen
00:30 21 Feb 24
Very professional, very friendly and very knowledgeable of the problem I was having with my tires that 2 other shops just took my money with nothing resolved. Glad I was told about Martin's. 5 stars to all. Definitely will have a returning customer. Thank you again. Gary Nolen
Dwane Sims
Dwane Sims
00:03 18 Feb 24
Just want to say I am very proud to be a customer of Martins auto. The most honest group of folks you can find. They will go out of their way to get things done right. Very good service. Top of the line people. The best in Southern Illinois.
Trisha
Trisha
16:23 08 Feb 24
Tom Lee
Tom Lee
22:11 03 Feb 24
Work was done promptly, efficiently, professionally, at a competitive price. And, Martin’s provided me with shuttle service.Very satisfied.
Maria Cornando
Maria Cornando
21:12 03 Feb 24
Holly Barringer
Holly Barringer
20:15 03 Feb 24
We always get top notch service at Martin's. They have friendly staff, great step by step communication, honest well trained mechanics.
Tammylynn Rivera
Tammylynn Rivera
22:15 01 Feb 24
Best place to get your vehicle fix. All are trustworthy. Oh they also have great coffee for customers.
Shorty
Shorty
20:14 01 Feb 24
Great place to have your vehicle in top shape. Courteous, professional, informative and very timely service. This is now my go to place for vehicle service
Mark Beard.Witherup
Mark Beard.Witherup
00:28 31 Jan 24
Now that we have moved to this area permanently, we were looking for someone to look after our cars. We came from Chicago where we had, over 39+ years, two of the best shops in the City. Both gave us "small-town" service... family service. The first retired and handed us over to the second. Honest mechanics is not an oxymoron.Whoever we found down here would have big shoes to fill.Martin's fills them well. Very thorough, efficient and not looking to pad the bill with unneeded services.Glad to have found them.
Very happy with the job you folks did on my wife’s 2014 Ford Expedition. Love the way you kept us informed on the progress of the work being done. Will recommend your business to our friends. Thanks again for a job well done. Glenn Thompson
Will Arnold
Will Arnold
00:09 21 Jan 24
Good service. Always seems a bit expensive though. Good communication. Took me home and picked me up.
allen christy
allen christy
20:02 20 Jan 24
Excellent!
Linda Cohee
Linda Cohee
22:22 19 Jan 24
The service was excellent, very thorough diagnostics.
Jim Nash
Jim Nash
20:43 19 Jan 24
Professional Friendly and Excellent work ! I will definitely use them again.
Amy Casper
Amy Casper
20:13 16 Jan 24
They were able to help me quickly and were very upfront with cost. I appreciate them fixing my car in a very reasonable amount of time. Great service!!!
Forrest Starkey
Forrest Starkey
20:50 09 Jan 24
The customer service was excellent. That is one of the most important reasons I return to Martin’s for my vehicle service needs.
Greg Schombert
Greg Schombert
20:12 02 Jan 24
We experienced an issue with our RV when traveling down the interstate that required us to "camp" in Martin's parking lot for two days until replacement parts arrived. Awesome mechanics! Even better people!! Many thanks to the team at Martin's!
Jamie Longmire
Jamie Longmire
20:10 30 Dec 23
Thorough and professional service you can trust. We have been customers of Martin’s for years and have kept going back because they are superb. We have trust in Martin's.
Southern Dandy
Southern Dandy
20:07 30 Dec 23
Jerry Monteith
Jerry Monteith
14:44 30 Dec 23
After my wife's Prius died on the side of 51 with a, "Hybrid System Malfunction", these guys found the cause. Rodents had chewed through system wiring! They made a creative and low cost repair that would have most likely involved a costly parts replacement at a dealership. Kudos to their friendly and capable staff.
Josh Wallace
Josh Wallace
22:19 29 Dec 23
Staff was very courteous and helpful. Estimated up to 3 hours to coat the frame on my vehicle, and was done in half that time. Excellent experience and will definitely be a repeat customer.
Dr G
Dr G
09:12 29 Dec 23
Very thoughtful and thorough
Kelly Laursen
Kelly Laursen
04:15 29 Dec 23
Just want to express gratitude to this place for taking care of me during a long trip home from Texas to Michigan. My transmission light came on in what felt like the middle of nowhere. I pulled off the highway to go to a gas station to figure out what I was going to do when I saw their sign and decided to ask for help and am so glad I did. I know they were busy but they squeezed me in and were able to tell me what was going on with my car and went the extra mile to find out my transmission was still under warranty. They gave me a printed and emailed copy of the inspection report and I was able to make it home to Michigan where my car can be serviced tomorrow. Jonathan and his team were so kind and helpful and I’m forever grateful for their service on a stressful trip home. Thank you!
Donna Cobb
Donna Cobb
15:27 27 Dec 23
Excellent service and manner of doing business. Good people.
Elmira Heisner
Elmira Heisner
20:05 16 Dec 23
This was my first time using their services & I found the gentleman( I think it was Justin) that help me was very courteous & professional. He made me feel comfortable when answering any questions I had. I was very satisfied with the service & will be returning when I need to. Office & waiting room was very nice & clean.
Joe Jaquet
Joe Jaquet
00:02 15 Dec 23
Always extremely kind, patient, and honest. Oil change and car detail were spot on. I appreciate their pre appt reminders and their email updates regarding service results. Highly recommend!!!
Onita Noffke
Onita Noffke
20:47 13 Dec 23
They were thorough and did a great job on car.
CJ Morrison
CJ Morrison
01:33 10 Dec 23
Chris Martin
Chris Martin
22:55 08 Dec 23
I recently had the pleasure of using Martin's Auto Service for my vehicle's maintenance. I appreciated their professionalism and commitment to customer satisfaction. The work was completed in a timely manner and my vehicle has been running smoothly ever since.I recommend Martin's Auto Service for your vehicle maintenance needs. Their attention to detail and expertise are commendable.
Michael Cowsert
Michael Cowsert
00:22 07 Dec 23
This place is absolutely fantastic if there is ever any future problems with any vehicle this will be the only shop it will go very professional and honest about everything it's the best experience I've personally had out of any shop.
Terry Simms
Terry Simms
17:52 03 Dec 23
It’s always a great experience every time I visit Martin’s Auto Service. The entire staff will work with you in every way. They are very welcoming. When servicing your vehicle they are very detailed. They will breakdown requirements in order of necessity make suggestions but leave the decisions up to you. They will do everything they say they will do and will keep communicate with you to keep you informed of what is going on. I’ve tried others because I moved out of the area but they don’t compare to Martin’s Auto Service so I continue to come back to Martin’s
steve ramsey
steve ramsey
15:59 01 Dec 23
Courteous and professional
Mike Steele
Mike Steele
21:53 29 Nov 23
Martin's a friendly, professional oasis for the people. QUALIFIED to entrust your precious transporting. Get the assessment of condition, good or bad..but truthful. Keep it up
David Hammond
David Hammond
21:40 28 Nov 23
Great service and even greater people!
Swapnil Moon
Swapnil Moon
20:52 27 Nov 23
Very professional and a nice shop! Got one of my tire changed. Exceptional service. Would recommend to anyone wanting to get dealer level service.
Ben Henshaw
Ben Henshaw
22:37 25 Nov 23
Hands down the most kind, thorough, honest, competent and well-equipped shop in the region. Won’t take our vehicles anywhere else.
Jean Pecord
Jean Pecord
21:00 25 Nov 23
Thanks Gerald for the good job doing my Timing Chain on my Elantra appreciate the discount I'm very happy with my repairs and for reaching out to me Thank you're Team for me also.
Armando Perez
Armando Perez
18:23 19 Nov 23
Scot Davis
Scot Davis
20:19 09 Nov 23
I was here on a hunting trip and they were great. Was leaving to head home to Florida and they got me back on the road quickly. Will use them in the future. Thank you Martins
donna stokes
donna stokes
23:17 07 Nov 23
Guy Lucia
Guy Lucia
17:27 02 Nov 23
I was on a road trip down to New Orleans pulling a trailer when my truck started to vibrate violently. I was able to safely pull over and assess my situation. I looked for the nearest auto mechanic shop using Google maps and I seen Martin's was only about 1 mile away. I was able to slowly and safely get off the highway and make it to Martin's with the truck vibrating the entire time. My first impression walking up to the shop was that it's extremely well kept, clean and immaculate! I was welcomed immediately coming into the lobby by Justin. I told him what was going on with the truck and he assured me that they were going to look into what was going on with the truck immediately and get right back to me. Within about 30 to 45 minutes they had a full report ready for me with pictures and video of the inspection they had done. My driveshaft u-joint had broken and was barely hanging on! It was a miracle I was able to drive it a mile without it breaking off completely. They told me they could get a used driveshaft from a local junkyard that was about 45 minutes away. They were transparent about the time it was going to take and gave me an estimate of what it would cost and any extra charges that MAY occur in certain scenarios (based on the condition of the used driveshaft) i would say their prices were very fair!After they received the part it was just another couple hours and they were done. Justin made sure to explain to me everything that was done and even gifted me some merchandise from their 50th Anniversary celebration. I was very pleased with my interaction with Martin's, they turned a stressfull situation into a very pleasurable experience! If I'm ever back in Anna IL, I plan to stop in for a visit!
Aubrey Gibbs
Aubrey Gibbs
21:56 28 Oct 23
As always...wonderful service...I really like the way they come to tell me what's going on & explaining why I can't find what you could on older models of vehicles...like the dip~sticks for the transmission. I'm sorry...but technology needs to back~off so that we vehicle owners can check things too. Just saying...🙂On that note...thank you Martin's Auto for taking such good care of my van and me! (Great coffee by the way!😋)
Larry Schramka
Larry Schramka
19:39 26 Oct 23
An excellent place to get your vehicles serviced. Friendly, courteous, and willing to work to achieve outstanding service. Wehave used them for many years and will continue to do so in the future!
David Gross
David Gross
21:30 25 Oct 23
High quality shop. Making an appointment online was fast, and easy. Shop team members are very professional. High volume of cars shows customers high level of trust in their years of experience. Will certainly return for future maintenance and repairs. They have a shuttle if you need a lift while they make repairs. Thanks!
David Medley
David Medley
19:58 25 Oct 23
Had my 09 GMC 2500HD in for no crack and no start the guy are great at what they do only problem I have is I’ve had the same problem 2 different times and they said the charging system in my truck was fine I hope all is well with truck that’s why I took it to them in the 1st place I am mechanically inclined myself and I couldn’t seem to find why it was doing what it was so I hope all is well I also had a wiring problem in my driver side headlight that they fixed all is well.
colton jerolds
colton jerolds
18:19 20 Oct 23
Kamden Roberts
Kamden Roberts
16:45 19 Oct 23
This was the best experience with any auto servicing company I’ve ever had. They are thorough, honest, and kind. You can tell these gentleman enjoy doing what they do and care about each and every customer. I am always nervous about getting work done on my car, but this experience was easy and communicative. They also can provide a free loaner car to use w/o any additional fee. Just bring it back with gas the way you found it. Thank you guys!
Michael Black
Michael Black
01:21 19 Oct 23
Timothy Rochford
Timothy Rochford
00:06 05 Oct 23
I brought my 1959 Cadillac in for a front end alignment and wheel balance. They did a perfect job and now it drives like a new car. Im mot surprised because i have been taking my cars there for a while and am always satisfied. Thank you again for a GREAT job!
Deb Omelia
Deb Omelia
15:51 26 Sep 23
Received great advice on my new tires, and they were done while I waited in their pleasant customer area! Very polite and helpful as always.
Lynn D'Angelo
Lynn D'Angelo
18:37 18 Sep 23
Friendly, courteous, staff who provide timely communication of estimates, repairs and progress.I am very pleased with the maintenance and repair work on my vehicle.
Leona Bone
Leona Bone
01:24 17 Sep 23
They help me thru this car repair all I talked to were respectful knowledgeable and patient a extra thank you to Justin Sincerely Leona Bone
Adam Cohoon
Adam Cohoon
15:08 14 Sep 23
Awesome place!
Alicia Young
Alicia Young
20:36 07 Sep 23
It was time for a Engine oil & Filter Service. Chose the Premium with full synthetic oil. Also removed and replaced a cabin air filter and replaced a key fob battery. All was completed in an efficient and timely manner.
Jayn Bigler
Jayn Bigler
19:38 06 Sep 23
Alicia Russell
Alicia Russell
18:27 05 Sep 23
Pleasantly surprised. Fixing your vehicle can be arduous and expensive. A comprehensive inspection, seriously detailed, helped me to decide what was priority and what could wait a bit. The pictures and videos helped tremendously! On-site financing, via a separate financier, (because prices are ouchy everywhere) enabled me to do what needed doing. Truth be told, it would have cost me nearly double at other garages.The Team was polite, helpful, and truly willing to take the time to explain everything without treating me like a village idiot. As a woman that was huge for me. No condescension or patronizing tones of voice when discussing the mechanical issues. The multiple jobs were handled quickly and I was back in my 24 year old truck faster than I expected.They came recommended and I add a hearty, truthful recommendation to the list.Comprehensive Diagnostics.Prioritizing and with comparative analysis for replacement parts.Working well within budgetary constraints and finding appropriate financing where applicable.Long term care plan for your vehicle.A truly nifty coffee mug was gifted to me (I know the manufacturer well).I felt like part of the family.Over all experience 10 out of 10.Its worth checking out.Thank you Gerald, Silas et al. I will definitely be coming back.
Lowell Huckelberry
Lowell Huckelberry
15:31 25 Aug 23
Service is always great. People who work there are friendly, professional, and do excellent work. Never have had a problem afterward.
Isaiah Jones
Isaiah Jones
23:53 23 Aug 23
They were incredible and amazing they help us in time for what we have to do I appreciate them very much and I hardly recommend them for helping you fix your car problems, I wish I can give them a 100 Stars but I got to deal with five
Kathy Maze
Kathy Maze
16:11 23 Aug 23
The technicians at Martin's Auto are always polite, professional, knowledgeable and thorough. They attend to all of my vehicle's needs doing what needs to be done, and let me know what's coming up. Allows me to budget my maintenance schedule.
Debbie Hess
Debbie Hess
05:49 20 Aug 23
Amanda Shoot
Amanda Shoot
02:45 18 Aug 23
First time I’ve ever used Martin’s Auto but I am now a lifelong customer! The entire team there did an exceptional job! From explaining things in great detail along with photos, finding me the best parts for my vehicle, making sure everything was in perfect order, not to mention allowing me to use one of their loaner cars which was a huge PLUS!! These guys are absolutely fantastic and now my vehicle feels brand new!
Bessie Ellis
Bessie Ellis
22:49 15 Aug 23
Amazing customer service!They did great work on my car and it rides so smooth now. I highly recommend Martins.
Shayne Hutchinson
Shayne Hutchinson
20:18 15 Aug 23
I was very happy with the communication. And honesty!
RJ HILL
RJ HILL
14:36 14 Aug 23
I love Martins, Justin and Gerald and Silas, are awesome. ALWAYS greet customers with a well warm "hello, how are you", the work performance is GREAT! I will continue to use Martins!
Shirley Collins
Shirley Collins
14:02 13 Aug 23
As always do a Great Job ! Thanks!
Rick Green
Rick Green
21:50 12 Aug 23
Excellent service !!! Very knowledgeable about their business. Most friendly service around. EXCELLENT!!!!!!!
Onita Noffke
Onita Noffke
00:37 07 Aug 23
The 2nd generation has learned a lot from the gentlemen who started this business. At the top of my list is honesty. They are very knowledgeable and trustworthy. That is what I want most from a business person. They were timely with diagnosis of my air conditioner problem and explained it so I could weigh my options. Good place and has been so for over 30 years.
Justin Nussbaum
Justin Nussbaum
14:30 03 Aug 23
Love the personal touch! Highly recommend them if you care about your vehicle and want it serviced in a manner that is safe, reliable, and cost effective.
Brianna Eads
Brianna Eads
19:18 02 Aug 23
They were extremely helpful with determining what my vehicle needed! They were also very kind as well!
David Pedigo
David Pedigo
14:23 01 Aug 23
Work was done in a timely manner and quality work. The customer service is second to none. Silas was kind and very courteous and kept me informed of any and all repairs. I would highly recommend this company and plan to return at some point down the road to get more work done.
Justin Sensenig
Justin Sensenig
19:35 29 Jul 23
Carol Bickham
Carol Bickham
20:26 28 Jul 23
Impeccable friendly and thorough serviceWe will be back
Roy Adams
Roy Adams
20:09 28 Jul 23
A flawless experience.
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7:30 AM – 5:00 PM

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Monday – Friday
7:30 AM – 5:00 PM