CUSTOMER REVIEWS

It’s one thing to promise excellence. It’s another thing to deliver it! We let our customers speak for themselves. You talk. We listen. We would love to hear your review about your experience working with us.

Your Thoughts Matter To Us

Roy Adams
Roy Adams
19:37 04 Dec 22
A flawless experience.
Steve Corzine
Steve Corzine
02:23 02 Dec 22
Patrick Gehman
Patrick Gehman
00:19 02 Dec 22
Prompt and professional service . Car drives like a dream with new Michelins and alignment. Thank you
Dwane Sims
Dwane Sims
21:07 30 Nov 22
Very good service. Top of the line people.
Robert Lee Nelson Jr
Robert Lee Nelson Jr
20:20 26 Nov 22
The guys at Martin auto were awesome,service professional courteous,well informed and Very knowledgeable and outstanding delivery service will try my to have all of my vehicles work performed there,a lil pricey but it’s worth it.
LaDonna Basler
LaDonna Basler
19:40 20 Nov 22
I really like the Michelin Tires!Thank you!
Derwyn H.
Derwyn H.
20:10 18 Nov 22
I had a scheduled oil change and arrived an hour early and they got me in without a fuss. Will gladly recommend them to anyone !
Pat Kelly
Pat Kelly
20:22 17 Nov 22
Martin's is THE gold standard for automotive repair. I towed my dead Prius from Carbondale because of their highly trained staff. I was immediately impressed by their professionalism. I can fix most cars but I had bought a dead Prius and it had me baffled for months. Them too- but only for a few hours. They pulled the massive electric hybrid battery out, balanced all the cells and released it back to me with an 18 month unlimited miles warranty. The Prius may be 13 years old now, but it is not even middle-aged yet in my book.In my 36 years of driving, Martin's is: Best, friendliest, most comprehensive, and by far the cleanest automotive repair shop I've seen. I'd give 11 stars.
Dylan Hall
Dylan Hall
20:08 16 Nov 22
Jeff Jones
Jeff Jones
20:42 12 Nov 22
The BEST service available is found at Martin’s Auto Service! They always perform work that is done right the first time, and there is no need to worry about anything left undone. Great family with many, many years of experience to do business with!
They have excellent technicians and management. They diagnosed my problem and repaired my vehicle with quality parts in a reasonable amount of time and at a reasonable price.I highly recommended Martin’s Auto Service for prompt and professional service.Their newly remodeled office, customer waiting area and service areas are very clean, comfortable and state-of-the-art!Martin’s Auto has always been very knowledgeable and courteous when presented with my family’s auto service and repair needs.
allen christy
allen christy
20:14 11 Nov 22
Excellent!
Ilse Pierson
Ilse Pierson
18:20 05 Nov 22
Fuel issue on diesel.
Mark Miller
Mark Miller
23:59 02 Nov 22
Wonderful, honest, reliable service as always!!
paul browning
paul browning
19:11 02 Nov 22
Susan Whitemountain
Susan Whitemountain
20:56 20 Oct 22
Traced and fixed electrical short on tail lights of motor home. A miracle fix of a problem it appears that even the dealership may have made worse. No doubt, the mechanics at Martin’s are the best. Thank you! Susan
Robert Weilmuenster
Robert Weilmuenster
01:54 20 Oct 22
Have used Martins for all my repairs for more than 30 years and have always been given top quality service. They stand behind their work and use the best quality parts and suppliers. I feel they are better than most car dealer shops. They attend school on a perodic schedule to keep up to date on the newest vehicles. I would recommend them to anyone and have many times.
Prema Chamness
Prema Chamness
01:50 15 Oct 22
We are so pleased with this business . They won't steer you wrong.
cindy beauchamp
cindy beauchamp
14:24 14 Oct 22
Joseph Kerschbaum
Joseph Kerschbaum
12:26 14 Oct 22
While driving down to Memphis, we had a car issue arise. We called Martin's and they got us in right way. They were so nice and they got us back on the road super quick! Highly recommend Martin's!
Roger Smith
Roger Smith
14:32 13 Oct 22
Great service and very trust worthy.
Elmira Heisner
Elmira Heisner
15:08 06 Oct 22
This was my first time using their services & I found the gentleman( I think it was Justin) that help me was very courteous & professional. He made me feel comfortable when answering any questions I had. I was very satisfied with the service & will be returning when I need to. Office & waiting room was very nice & clean.
sheri stone
sheri stone
19:07 05 Oct 22
Staff is very friendly
Kevin Grigsby
Kevin Grigsby
00:53 28 Sep 22
Car runs like it should... good work. Very friendly staff.. shop always clean.. very knowledgeable technicians from front desk to the shop
Mary Caison
Mary Caison
23:19 27 Sep 22
Since I've been coming to Martinis I have been treated very professionally and the work I needed done was explained first so I could decide if I wanted it done. This is a plus. Thank you for good service.
cristy
cristy
13:49 22 Sep 22
They do excellent work for a very fair price
Robert Jones
Robert Jones
17:51 14 Sep 22
My recent visit to Martin's on May 25, 2021 was as professional as can be expected. Justin sold me on the Michelin tires and I am not disappointed. Because of difficulties with my wife I requested a Loaner car and was accommodated with nothing more than the keys. The service offered by Martin's Auto is the most professional to be found and customers can have total confidence in the services they offer.
Lynn D'Angelo
Lynn D'Angelo
13:44 14 Sep 22
Friendly, courteous, and knowledgeable staff. Communication regarding estimates and repair progress was excellent, and I had the use of a loaner car while my car was being repaired.
Randy Nugraha
Randy Nugraha
00:31 31 Aug 22
Julie Hancock
Julie Hancock
13:28 29 Aug 22
Gardell Burkholder
Gardell Burkholder
14:46 22 Aug 22
Thanks so much Silas for your professional service Sat., and your willingness to change tires after hours, was much appreciated! It was a smooth ride back east ! God bless
Scott Farren
Scott Farren
11:20 20 Aug 22
As always Gerald an Silas went above and beyond. My family and I so appreciate the flex and integrity. Would have given 10 stars of it were available. Thanks guys!
Michickia Cleaves
Michickia Cleaves
19:56 13 Aug 22
Had a flat while traveling 200 miles from home Memphis. Very helpful and friendly.
James Dawson
James Dawson
00:20 09 Aug 22
Today I broke down. Pulled in Martins Auto. What a blessing. Quick fix. Great price. I will them again.
Danny Calvert
Danny Calvert
16:47 08 Aug 22
Alway there to help. Very nice people working there an take care of you. 👍
Sid Johnson
Sid Johnson
13:16 07 Aug 22
Martin's Auto Service folks are efficient, clean and perform great service. I'll be back again!
Brian K
Brian K
20:46 06 Aug 22
What an amazing level of customer service Ive not seen any like it! I will definitely be back and I live in Memphis! Trust me it’s worth the drive Gerald and the team are amazing!
Ryan Whittle
Ryan Whittle
19:56 05 Aug 22
Ronnie James
Ronnie James
22:36 04 Aug 22
It is always a pleasant experience to walk into a business and be greeted by name. I am always given options as well as education on what my car needs. I have a plan for the upkeep and overall maintenance of my vehicle. Totally trustworthy and very respectful of my time!! Justin can break everything down to my wife's understanding!!!😀
Ben Godinez
Ben Godinez
19:09 02 Aug 22
They were quick and super helpful with giving me a detail inspection of my Jeep and what needs fixed immediately
Tami ury
Tami ury
22:24 27 Jul 22
Martin's provided maintenance work on my vehicle. Always quality work, great customer service, diagnoses all possible concerns, prioritizes any potential future repairs. I never question my vehicle has received quality service each time I drive away.
Stephanie Fisher
Stephanie Fisher
22:27 22 Jul 22
Now I know what excellence in service looks like. They are thorough, speak to you and make sure you understand your repair or service needs. I’m so glad I tried their service and feel confident with their step-by- step diagnostics. State of the Art right here in So. Illinois.
Gary Jones
Gary Jones
20:11 21 Jul 22
So far very satisfied with the fast and prompt service.Thank you Gary
Angie Homminga
Angie Homminga
19:11 21 Jul 22
I think I found a new best friend...lol! Really, this place is awesome. The service was great. I was in and out the door within 10 minutes. I will be returning for all my car needs. Thanks Guys!
Greg Roberts
Greg Roberts
07:44 17 Jul 22
Very great work! Honest folks.
Jonathan Waller
Jonathan Waller
22:07 16 Jul 22
As always, great and quick service! Thanks much!
Wayne Farmer
Wayne Farmer
23:16 06 Jul 22
Pulled in with a nail in a tire. Was on the road with a new tire at a reasonable price in about 1 hr. Would definitely recommend Martin’s Auto Service to anyone
John Vicher
John Vicher
15:31 03 Jul 22
james Johnson
james Johnson
19:14 01 Jul 22
Jamie Longmire
Jamie Longmire
19:17 30 Jun 22
Thorough and professional service you can trust. We have been customers of Martin’s for years and have kept going back because they are superb.
Amanda Ronal
Amanda Ronal
19:12 24 Jun 22
Thomas Fisher
Thomas Fisher
02:48 23 Jun 22
Martins does top quality work and returned my car on time as promised. The communication was first class. They did a full inspection and found some repairs I was not aware of. They documented everything with pictures and emailed them to me prior to performing the extra work.
Craig Neiswanger
Craig Neiswanger
20:27 22 Jun 22
They did a pre inspection service for me on a vehicle and it was the most detailed report ever. Phenomenal customer service and attention to detail. Would recommend 10/10 to anybody.
Steve Widowski
Steve Widowski
19:21 21 Jun 22
Martin’s do great work at reasonable costs. I have always been pleased with their work.
Michael Nolt
Michael Nolt
06:43 21 Jun 22
Tracy Silliman
Tracy Silliman
15:45 19 Jun 22
Always a great experience! So professional and courteous. Got me back on the road as quick as possible. Only did the repairs that I requested and authorized. Great value for the service!! Thank you Martin's Auto Service!!
Amy Penrod
Amy Penrod
00:44 18 Jun 22
Michael Stevers
Michael Stevers
17:44 16 Jun 22
GREG WALKER
GREG WALKER
19:09 15 Jun 22
I had 2 of my vehicles worked on recently at Martin's. They did great work. Vehicles are both as good as new. I really appreciate how friendly and professional the staff is at Martin's. They gave me estimates for both vehicles and were good to their word. I highly recommend Martin's.
Elf 50
Elf 50
19:48 07 Jun 22
I know my car is receiving the very best maintenance and service at Martin's. All staff are very polite and professional.
shane underwood
shane underwood
16:43 07 Jun 22
Great service and shop. When you leave you know your car is going to be fixed. An done right.
Timothy Rochford
Timothy Rochford
23:16 01 Jun 22
This is the second time i brought my vehicle to Martins and just like the first time, they were very professional and accurate. There was a problem that came up after the repair and they immediately addressed the problem and fixed it. If you want honesty and integrity in an auto repair shop then look no further than Martins. They are the best auto repair i have ever delt with. Thank you, Tim Rochford
rita myrick
rita myrick
21:03 31 May 22
Over131000 miles on my trax and thanks to all the awesome work at Martin's she is still going strong. They will get you serviced as quickly as they can and work with what you need and there's always great smiles and make you feel like family atmospheres my car would not trust anybody else Thanks to you all
Brenda Mayberry
Brenda Mayberry
16:09 31 May 22
The best quality care for any vehicle. Phenomenal quality of workmanship for various ages and types of vehicles. If you're looking for the best, you have found them right here. Martin's Auto Service is the best around. Furthermore, the friendly yet professionalism is unmatched by anyone else in the area.
Nadine Roberts
Nadine Roberts
19:46 26 May 22
Last Friday was my third time having my car serviced at Martin's. I am very impressed with their courtesy and professionalism, always a job well done. My brother swears by Martin's and recommends them to everyone in the family.
mike fontana
mike fontana
21:16 25 May 22
Our 1994 Toyota 4 x4 truck needed a new exhaust system and Martin's Auto Service replaced it for us. It is a perfect custom fit and looks as great as it sounds. The performance has improved dramatically; even though the truck is nearing 200,000 miles, it feels, sounds, and drives like a new vehicle.We're totally satisfied, as always.Mike Fontana
tina jerolds
tina jerolds
12:16 25 May 22
Jera Blakemore
Jera Blakemore
00:23 20 May 22
Oil change, two hours, I waited
joxius
joxius
19:09 11 May 22
Very nice and cooperative. If you are not too familiar with cars they take time explain to you
don skelton
don skelton
21:11 06 May 22
Martins are very detailed on their repair estimates, and can fix most issuesmy repair was made, I still had a concern, went back spoke with Gerald they found the problem and corrected it. I am very satisfied with the service I received
David Moore
David Moore
22:09 03 May 22
Excellent servic
James Zimmerman
James Zimmerman
11:34 01 May 22
Great service!!!
Teddy Sanders
Teddy Sanders
19:25 21 Apr 22
Routine 5,000 mile oil change. While checking lights, found bad bulb and replaced without charge, due to having been replaced a few months ago! This type of thoroughness and backing of their work is class above reproach! Kudos to the staff, and their integrity! Member since 1991!
Michael Hardin
Michael Hardin
20:48 20 Apr 22
Matt Sadler
Matt Sadler
19:13 15 Apr 22
Brent Berdick
Brent Berdick
19:53 31 Mar 22
They were a life saver. Had a heat shield come off on our spring break trip. They were able fix it quick while we waited. Got us back on the road quickly.
Janice Keating
Janice Keating
19:39 26 Mar 22
MARTINS IS ALWAYS A FRIENDLY PLACE TO HAVE YOUR CAR SERVICED N VERY RELIABLE THEY GO OUT OF THEIR WAY WITH COUSTOMER SERVICE I'M ALWAYS A HAPPY PERSON WITH THEIR WORK BEEN GOING THERE A FEW YEARS AN WILL CONTINUE
Jesse Wright
Jesse Wright
10:51 23 Mar 22
The mechanics and desk personnel are top rate, they do their research and perform the work expertly. Many say, well they are too high. I think they are competitive and you certainly get what you pay for. Their analysis is very thorough and you can pick what you need from that and they will give you their advice. I am a repeat customer.
Josh Schildknecht
Josh Schildknecht
19:10 19 Mar 22
R Travis
R Travis
12:31 18 Mar 22
Service was great; friendly staff eager to assist!
Liza Buckingham
Liza Buckingham
20:13 08 Mar 22
Purchased new tires for my truck. They were exactly what I ordered and were promptly installed when they said they would be. So far, so good! Would definitely recommend!
M M Fischer
M M Fischer
22:58 26 Feb 22
The staff at Martin’s are the nicest people you can do business with. This is the second car I have brought to them. I appreciate their honesty, integrity and prompt service. They also provided me with a detailed assessment of the vehicle’s current and future maintenance needs. I have never been disappointed and highly recommend their business services to others.
tammy murphy
tammy murphy
16:18 25 Feb 22
The most polite and friendly people around. Honest and trustworthy people..I recommend them to anyone!Recently I had issues with my granny car.They figured it out and fixed it in no time.They make time for you! Not leave you stranded!Thank you for caring!!
Anna Headstart
Anna Headstart
13:53 10 Feb 22
Nicola Nance
Nicola Nance
23:50 09 Feb 22
They are completely technically savvy, honest, friendly and go over and above to accommodate. You can trust their recommendations and their work on all vehicles.Thank you for years of service on my vehicles.Gerald went above and beyond to be sure I could make a necessary trip, moving my appointment from Friday to a Monday evening. I am so grateful!
Jack Vahle
Jack Vahle
21:50 28 Jan 22
Michele Oliver
Michele Oliver
20:15 21 Jan 22
Trisha Braden
Trisha Braden
00:02 16 Jan 22
God first Freedom II
God first Freedom II
20:09 06 Jan 22
Martin's will always go the extra mile to help you out I really like the way they do things I highly recommend them to anybody
Carol Lessard
Carol Lessard
03:46 04 Jan 22
Awesome! I show up after business hours, few mechanics are still there, they found the problem in no time, one kindly fixed my truck on his own time off got my truck back on the road for the 8hrs remaining of my trip. Very good mechanics, shop is organized and super clean. It was in my town, would be my go to place for repair 100% Thanks again guys.
Isaac Martin
Isaac Martin
20:16 01 Jan 22
A+++++++ service!
Jerome McSorley
Jerome McSorley
21:51 22 Dec 21
P D
P D
17:07 21 Dec 21
We were seven hours into a 14 hour trip down south and started having car trouble on the highway. We were incredibly fortunate to be close to Martin's Auto Service. We rolled into their lot on a day that they were closed. Gerald and his sons happened to be there looking at some renovations to their customer space. When I told him what was happening, Gerald dropped everything he was doing (and on his day off) and helped me. I had my three kids and dog with me and he made sure we were comfortable while he diagnosed the issue, reset my electrical, and drove my van to make sure we would be ok. He gave me a printed report of the issue and advised me on what to do once I made it to my destination, and then refused to charge me for his time. Amazingly kind, professional, and caring! If I didn't live seven hours away, Martin's would be the only mechanic I ever used again!
John Bible
John Bible
20:13 15 Dec 21
Absolute best service ever
dare aden
dare aden
20:16 14 Dec 21
I have been using Martin’s for several years now and have always found all the workers there to be knowledgeable and very friendly and helpful. When a difficult issue arises they stick with it until they figure it out. I have the highest respect for them. They are honest and reputable and would gladly recommend them to anyone. 12- 14-2021. D. Aden
Donald E. Burnett
Donald E. Burnett
15:46 12 Dec 21
Martins is a professional garage that has an excellent staff that is able to diagnose and fix complicated problems. Silas explained to me what they did and what they found out when they did a check engine light diagnosis of my exhaust system. The videos were very helpful in explaining the problem. They areSuper nice and courteous. Im glad that we have a garage of this caliber in our community. Thank youMartins for helping me !
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Monday – Friday
7:30 AM – 5:00 PM

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618.833.2528

ADDRESS

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Monday – Friday
7:30 AM – 5:00 PM