CUSTOMER REVIEWS

It’s one thing to promise excellence. It’s another thing to deliver it! We let our customers speak for themselves. You talk. We listen. We would love to hear your review about your experience working with us.

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Martin's Auto Service

4.9

Based on 410 reviews

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Thomas Fisher

20:21 18 Mar 23

Martins does top quality work and returned my car on time as promised. The communication was first class. They did a full inspection and found some repairs I was not aware of. They documented everything with pictures and emailed them to me prior to performing the extra work.

David Stokes

21:37 17 Mar 23

New tires

Shirley Collins

20:18 10 Mar 23

Austin Warren

00:55 10 Mar 23

BobnDi Mathis

01:01 06 Mar 23

We have always gotten great service at Martin's, and this time was no exception! We had power steering problems and they got it repaired and serviced within 24 hours. Also, their customer service is impeccable. Justin resolved a paperwork issue for us within minutes, answered our questions very patiently!

Lynn D'Angelo

13:43 05 Mar 23

Friendly, courteous, and knowledgeable staff. Communication regarding estimates and repair progress was excellent, and I had the use of a loaner car while my car was being repaired.

Kathy Maze

20:10 01 Mar 23

The technicians at Martin's Auto are always polite, professional, knowledgeable and thorough. They attend to all of my vehicle's needs doing what needs to be done, and let me know what's coming up. Allows me to budget my maintenance schedule.

David Fischler

20:18 28 Feb 23

The pros at Martin's are honest as the day is long, courteous to a fault, and efficient. My 2017 VW Golf is back in working order, and everyone did a great job!

Sid Johnson

09:32 26 Feb 23

Martin's Auto Service folks are efficient, clean and perform great service. I'll be back again!

Glenn Hodges

20:17 25 Feb 23

They are nice people that are honest and will get the job done!

Thomas Cole

21:33 21 Feb 23

They are very thorough of checking out my vehicle from the undercarriage to the top.

Martin Earl

01:45 17 Feb 23

These guy have worked on my vehicles many times. And will continue to do so. I never have to worry about them not getting the job done correctly. And they completely explain the work and document it well. The hand shake and smile from any of these guys will make you feel good about your experience there at martins auto service. MEB

Michael Stevers

20:08 16 Feb 23

LeaAnn Boyd

13:10 16 Feb 23

Jason Miller

21:00 11 Feb 23

Martins by far goes above and beyond to make sure the job is done right. Was having an electrical issue with an BMW. BMW dealership didn’t want anything to do with it and recommended Martins. From day one Justin was very professional and helpful. They offered me a loaner car on them. Which was great. Wendell the tech spent many hours and weeks trying to tackle the issue.Some shops after a week or so would have gave up and took my money and bowed out. But Martins didn’t. They would not except defeat. The BMW no longer has the electrical issue and is doing great. I would recommend these guys to everyone. Great work gentleman!!! Thanks again

Vernon Moss

20:53 11 Feb 23

Brent G

20:09 11 Feb 23

Honest people doing high quality work. Definitely the best place around.

Kevin Grigsby

02:44 11 Feb 23

Car runs like it should... good work. Very friendly staff.. shop always clean.. very knowledgeable technicians from front desk to the shop

Barb Rush

23:51 10 Feb 23

I can't say enough about this family own business. Kind, Polite. They keep their progress. If they're running behind because they found a additional problem with what is related for why you brought your vehicle to them. They let you know.

RJ HILL

14:27 06 Feb 23

I love coming to Martins. you are always welcomed with a positive greeting and they are VERY VERY thorough with their work, although a little pricey, BUT at least when the work is done, it is done RIGHT! They do offer a few programs to help you with any cost of repairs, Martin's has a great team, I will continue to recommend them to people!

Tami ury

22:55 01 Feb 23

Martin's provided and installed new tires on my vehicle. I had an unexpected need for new tires. I called on Monday and had new tires available and installed on Tuesday. I never question my vehicle has received quality service each time I drive away.

Donna Cobb

22:29 01 Feb 23

Excellent service and manner of doing business. Good people.

Mark Beard.Witherup

20:26 28 Jan 23

Now that we have moved to this area permanently, we were looking for someone to look after our cars. We came from Chicago where we had, over 39+ years, two of the best shops in the City. Both gave us "small-town" service... family service. The first retired and handed us over to the second. Honest mechanics is not an oxymoron.Whoever we found down here would have big shoes to fill.Martin's fills them well. Very thorough, efficient and not looking to pad the bill with unneeded services.Glad to have found them.

Roy Adams

22:27 18 Jan 23

A flawless experience.

Randy Nugraha

20:09 18 Jan 23

Chris Whitaker

21:17 11 Jan 23

Ron Demmin

20:52 11 Jan 23

Wheel bearing diagnostics and repair. Very courteous and professional. I was planning a trip in four days and wanted to get a humming noise checked before I got on the road. Justin got me in that day. Silas diagnosed the failing wheel bearing, Ed gave me a ride home and Will removed and replaced the bearing the next day. I’m a happy customer.

Ashley Kissiar

21:40 07 Jan 23

Dawn Schumacher

20:16 07 Jan 23

Very professional and understanding. Martin's went above and beyond my expectations. Thank you!

Sheila Isaacs

20:08 07 Jan 23

Shredder Meade

00:10 05 Jan 23

Martins Auto helped my family and I when our tire blew out at night! They even had a van come pick us up from our hotel after our car got new tires on it!Thank you so much Martins!!!!

Charles F

18:16 03 Jan 23

My daughter was in town visiting her grandmother, so I brought her 2008 Elantra in for service. The Air Conditioning quit working May of 2022 and I had scheduled previous appointments through (2) Hyundai Dealers and NTB. None of these shops good diagnose the issue properly and would take a week or a month before they could get parts to even start the repair. I took the vehicle to Martin's and Silas stated they would run a diagnose test, get the parts, and finish the repair in two days and that is exactly what happened. Martin's replaced the Compressor, Accumulator, and recharged the system. They also repaired the hood hinge at my request that had been broken for quite some time and no other shop wanted to touch it. In addition, they noticed the car had new tires but was out of alignment and also needed the rear brake light replaced in which they fixed. Their slogan "We Fix Everything" is spot on and I could not be more satisfied by the attention to detail they provided on my daughter car. Gerald, Silas, and their technicians are courteous, professional, and have a wealth of knowledge in the automotive repair industry. I highly recommend Martin's for your automotive service. I also would like to mention a delightful conversation I had with Mr. Martin (Ed). Thank you sir.Thanks,Charles F.

Patrick Bies

15:39 03 Jan 23

We were driving back home from Mississippi to Chicago and all of a sudden my water pump went out on my F150. We got luck that we broke down a couple miles from Martins Auto and we’re able to limp to the shop. The people there were amazing with assisting us. They started to work on the vehicle in a couple minutes and found the problem. They were able to find a water pump in town and get us back on the road within a couple hours. Amazing people and super fair with their prices. I cannot recommend this place enough. Amazing work! Thank you so much!

Scott England

04:50 02 Jan 23

First rate service, very professional, and repairs in a timely manner. Can't ask for more than that, will be back....

Danny Heisner

21:50 30 Dec 22

My starter went out on in the afternoon late and I dropped it off explaining to them that I needed to be on the road the next morning as early as possible. They had it fixed and put their door by 9:30 the next morning. They had someone come in early that day to make sure it was done early. That is going beyond the call of duty. They are not cheap, but they are good.

Tom Carlson

00:24 18 Dec 22

Great service again by Martin's! Simple oil change with a full inspection. Best price price around.

Robert Bowlin

20:04 14 Dec 22

I do believe they know what they’re doing at Martin’s and seem to be actually interested in car maintenance. I took my old Prius in for battery reconditioning A few weeks ago and now it’s like new. Some repairs are going to cost more than other places but they can Provide specialized service, with up-to-date training.

Jerome McSorley

20:53 07 Dec 22

Would highly recommend, great friendly service. Good at spotting repair issues that need addressing .

Bethany Mattison

21:21 04 Dec 22

These people are fabulous they go above and beyond to help people in their community that come to them that need help with their cars they wasn't able to help me with my car and I was stranded at their shop they let me hang out was very kind and courteous and then helped me get home with a lot of stuff I had all my laundry and groceries in the car they are even helping me salvage my car they are a true gift to humanity very humble and respectful too overall good Christian people

Steve Corzine

02:23 02 Dec 22

Patrick Gehman

00:19 02 Dec 22

Prompt and professional service . Car drives like a dream with new Michelins and alignment. Thank you

Dwane Sims

21:07 30 Nov 22

Very good service. Top of the line people.

LaDonna Basler

19:40 20 Nov 22

I really like the Michelin Tires!Thank you!

Mike

20:56 18 Nov 22

Got a bolt in tire on truck while traveling through area. Justin was Able to get us in right away after going out of his way to move vehicle around. Great customer service. Thank you.

Derwyn H.

20:10 18 Nov 22

I had a scheduled oil change and arrived an hour early and they got me in without a fuss. Will gladly recommend them to anyone !

Pat Kelly

20:22 17 Nov 22

Martin's is THE gold standard for automotive repair. I towed my dead Prius from Carbondale because of their highly trained staff. I was immediately impressed by their professionalism. I can fix most cars but I had bought a dead Prius and it had me baffled for months. Them too- but only for a few hours. They pulled the massive electric hybrid battery out, balanced all the cells and released it back to me with an 18 month unlimited miles warranty. The Prius may be 13 years old now, but it is not even middle-aged yet in my book.In my 36 years of driving, Martin's is: Best, friendliest, most comprehensive, and by far the cleanest automotive repair shop I've seen. I'd give 11 stars.

Dylan Hall

20:08 16 Nov 22

Jeff Jones

20:42 12 Nov 22

The BEST service available is found at Martin’s Auto Service! They always perform work that is done right the first time, and there is no need to worry about anything left undone. Great family with many, many years of experience to do business with!

Larry and Gloria Vaughn

20:19 12 Nov 22

They have excellent technicians and management. They diagnosed my problem and repaired my vehicle with quality parts in a reasonable amount of time and at a reasonable price.I highly recommended Martin’s Auto Service for prompt and professional service.Their newly remodeled office, customer waiting area and service areas are very clean, comfortable and state-of-the-art!Martin’s Auto has always been very knowledgeable and courteous when presented with my family’s auto service and repair needs.

allen christy

20:14 11 Nov 22

Excellent!

Ilse Pierson

18:20 05 Nov 22

Fuel issue on diesel.

Mark Miller

23:59 02 Nov 22

Wonderful, honest, reliable service as always!!

paul browning

19:11 02 Nov 22

Susan Whitemountain

20:56 20 Oct 22

Traced and fixed electrical short on tail lights of motor home. A miracle fix of a problem it appears that even the dealership may have made worse. No doubt, the mechanics at Martin’s are the best. Thank you! Susan

Robert Weilmuenster

01:54 20 Oct 22

Have used Martins for all my repairs for more than 30 years and have always been given top quality service. They stand behind their work and use the best quality parts and suppliers. I feel they are better than most car dealer shops. They attend school on a perodic schedule to keep up to date on the newest vehicles. I would recommend them to anyone and have many times.

Prema Chamness

01:50 15 Oct 22

We are so pleased with this business . They won't steer you wrong.

cindy beauchamp

14:24 14 Oct 22

Joseph Kerschbaum

12:26 14 Oct 22

While driving down to Memphis, we had a car issue arise. We called Martin's and they got us in right way. They were so nice and they got us back on the road super quick! Highly recommend Martin's!

Roger Smith

14:32 13 Oct 22

Great service and very trust worthy.

Elmira Heisner

15:08 06 Oct 22

This was my first time using their services & I found the gentleman( I think it was Justin) that help me was very courteous & professional. He made me feel comfortable when answering any questions I had. I was very satisfied with the service & will be returning when I need to. Office & waiting room was very nice & clean.

sheri stone

19:07 05 Oct 22

Staff is very friendly

Mary Caison

23:19 27 Sep 22

Since I've been coming to Martinis I have been treated very professionally and the work I needed done was explained first so I could decide if I wanted it done. This is a plus. Thank you for good service.

cristy

13:49 22 Sep 22

They do excellent work for a very fair price

Robert Jones

17:51 14 Sep 22

My recent visit to Martin's on May 25, 2021 was as professional as can be expected. Justin sold me on the Michelin tires and I am not disappointed. Because of difficulties with my wife I requested a Loaner car and was accommodated with nothing more than the keys. The service offered by Martin's Auto is the most professional to be found and customers can have total confidence in the services they offer.

Julie Hancock

13:28 29 Aug 22

Gardell Burkholder

14:46 22 Aug 22

Thanks so much Silas for your professional service Sat., and your willingness to change tires after hours, was much appreciated! It was a smooth ride back east ! God bless

Scott Farren

11:20 20 Aug 22

As always Gerald an Silas went above and beyond. My family and I so appreciate the flex and integrity. Would have given 10 stars of it were available. Thanks guys!

Michickia Cleaves

19:56 13 Aug 22

Had a flat while traveling 200 miles from home Memphis. Very helpful and friendly.

James Dawson

00:20 09 Aug 22

Today I broke down. Pulled in Martins Auto. What a blessing. Quick fix. Great price. I will them again.

Danny Calvert

16:47 08 Aug 22

Alway there to help. Very nice people working there an take care of you. 👍

Brian K

20:46 06 Aug 22

What an amazing level of customer service Ive not seen any like it! I will definitely be back and I live in Memphis! Trust me it’s worth the drive Gerald and the team are amazing!

Ryan Whittle

19:56 05 Aug 22

Ronnie James

22:36 04 Aug 22

It is always a pleasant experience to walk into a business and be greeted by name. I am always given options as well as education on what my car needs. I have a plan for the upkeep and overall maintenance of my vehicle. Totally trustworthy and very respectful of my time!! Justin can break everything down to my wife's understanding!!!😀

Ben Godinez

19:09 02 Aug 22

They were quick and super helpful with giving me a detail inspection of my Jeep and what needs fixed immediately

Stephanie Fisher

22:27 22 Jul 22

Now I know what excellence in service looks like. They are thorough, speak to you and make sure you understand your repair or service needs. I’m so glad I tried their service and feel confident with their step-by- step diagnostics. State of the Art right here in So. Illinois.

Gary Jones

20:11 21 Jul 22

So far very satisfied with the fast and prompt service.Thank you Gary

Angie Homminga

19:11 21 Jul 22

I think I found a new best friend...lol! Really, this place is awesome. The service was great. I was in and out the door within 10 minutes. I will be returning for all my car needs. Thanks Guys!

Greg Roberts

07:44 17 Jul 22

Very great work! Honest folks.

Jonathan Waller

22:07 16 Jul 22

As always, great and quick service! Thanks much!

Wayne Farmer

23:16 06 Jul 22

Pulled in with a nail in a tire. Was on the road with a new tire at a reasonable price in about 1 hr. Would definitely recommend Martin’s Auto Service to anyone

John Vicher

15:31 03 Jul 22

james Johnson

19:14 01 Jul 22

Jamie Longmire

19:17 30 Jun 22

Thorough and professional service you can trust. We have been customers of Martin’s for years and have kept going back because they are superb.

Amanda Ronal

19:12 24 Jun 22

Craig Neiswanger

20:27 22 Jun 22

They did a pre inspection service for me on a vehicle and it was the most detailed report ever. Phenomenal customer service and attention to detail. Would recommend 10/10 to anybody.

Steve Widowski

19:21 21 Jun 22

Martin’s do great work at reasonable costs. I have always been pleased with their work.

Michael Nolt

06:43 21 Jun 22

Tracy Silliman

15:45 19 Jun 22

Always a great experience! So professional and courteous. Got me back on the road as quick as possible. Only did the repairs that I requested and authorized. Great value for the service!! Thank you Martin's Auto Service!!

Amy Penrod

00:44 18 Jun 22

GREG WALKER

19:09 15 Jun 22

I had 2 of my vehicles worked on recently at Martin's. They did great work. Vehicles are both as good as new. I really appreciate how friendly and professional the staff is at Martin's. They gave me estimates for both vehicles and were good to their word. I highly recommend Martin's.

Elf 50

19:48 07 Jun 22

I know my car is receiving the very best maintenance and service at Martin's. All staff are very polite and professional.

shane underwood

16:43 07 Jun 22

Great service and shop. When you leave you know your car is going to be fixed. An done right.

Timothy Rochford

23:16 01 Jun 22

This is the second time i brought my vehicle to Martins and just like the first time, they were very professional and accurate. There was a problem that came up after the repair and they immediately addressed the problem and fixed it. If you want honesty and integrity in an auto repair shop then look no further than Martins. They are the best auto repair i have ever delt with. Thank you, Tim Rochford

rita myrick

21:03 31 May 22

Over131000 miles on my trax and thanks to all the awesome work at Martin's she is still going strong. They will get you serviced as quickly as they can and work with what you need and there's always great smiles and make you feel like family atmospheres my car would not trust anybody else Thanks to you all

Brenda Mayberry

16:09 31 May 22

The best quality care for any vehicle. Phenomenal quality of workmanship for various ages and types of vehicles. If you're looking for the best, you have found them right here. Martin's Auto Service is the best around. Furthermore, the friendly yet professionalism is unmatched by anyone else in the area.

Nadine Roberts

19:46 26 May 22

Last Friday was my third time having my car serviced at Martin's. I am very impressed with their courtesy and professionalism, always a job well done. My brother swears by Martin's and recommends them to everyone in the family.

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