CUSTOMER REVIEWS
It’s one thing to promise excellence. It’s another thing to deliver it! We let our customers speak for themselves. You talk. We listen. We would love to hear your review about your experience working with us.
Your Thoughts Matter To Us
Lynn D'Angelo
18:37 18 Sep 23
Friendly, courteous, staff who provide timely communication of estimates, repairs and progress.I am very pleased with the maintenance and repair work on my vehicle.
Leona Bone
01:24 17 Sep 23
They help me thru this car repair all I talked to were respectful knowledgeable and patient a extra thank you to Justin Sincerely Leona Bone
Mary Caison
23:35 14 Sep 23
Since I've been coming to Martinis I have been treated very professionally and the work I needed done was explained first so I could decide if I wanted it done. This is a plus. Thank you for good service.
Adam Cohoon
15:08 14 Sep 23
Awesome place!
Alicia Young
20:36 07 Sep 23
It was time for a Engine oil & Filter Service. Chose the Premium with full synthetic oil. Also removed and replaced a cabin air filter and replaced a key fob battery. All was completed in an efficient and timely manner.
Jayn Bigler
19:38 06 Sep 23
Alicia Russell
18:27 05 Sep 23
Pleasantly surprised. Fixing your vehicle can be arduous and expensive. A comprehensive inspection, seriously detailed, helped me to decide what was priority and what could wait a bit. The pictures and videos helped tremendously! On-site financing, via a separate financier, (because prices are ouchy everywhere) enabled me to do what needed doing. Truth be told, it would have cost me nearly double at other garages.The Team was polite, helpful, and truly willing to take the time to explain everything without treating me like a village idiot. As a woman that was huge for me. No condescension or patronizing tones of voice when discussing the mechanical issues. The multiple jobs were handled quickly and I was back in my 24 year old truck faster than I expected.They came recommended and I add a hearty, truthful recommendation to the list.Comprehensive Diagnostics.Prioritizing and with comparative analysis for replacement parts.Working well within budgetary constraints and finding appropriate financing where applicable.Long term care plan for your vehicle.A truly nifty coffee mug was gifted to me (I know the manufacturer well).I felt like part of the family.Over all experience 10 out of 10.Its worth checking out.Thank you Gerald, Silas et al. I will definitely be coming back.
Lowell Huckelberry
15:31 25 Aug 23
Service is always great. People who work there are friendly, professional, and do excellent work. Never have had a problem afterward.
Isaiah Jones
23:53 23 Aug 23
They were incredible and amazing they help us in time for what we have to do I appreciate them very much and I hardly recommend them for helping you fix your car problems, I wish I can give them a 100 Stars but I got to deal with five
Kathy Maze
16:11 23 Aug 23
The technicians at Martin's Auto are always polite, professional, knowledgeable and thorough. They attend to all of my vehicle's needs doing what needs to be done, and let me know what's coming up. Allows me to budget my maintenance schedule.
Debbie Hess
05:49 20 Aug 23
Paul C
19:25 19 Aug 23
Thank You Martin's Crew once again on the pump replacement and differential work it seems to have resolved the issue will let you know if any issues pop up of repairs done. Very Happy with the Service provided to me . Thanks Paul Calvert
Amanda Shoot
02:45 18 Aug 23
First time I’ve ever used Martin’s Auto but I am now a lifelong customer! The entire team there did an exceptional job! From explaining things in great detail along with photos, finding me the best parts for my vehicle, making sure everything was in perfect order, not to mention allowing me to use one of their loaner cars which was a huge PLUS!! These guys are absolutely fantastic and now my vehicle feels brand new!
Bessie Ellis
22:49 15 Aug 23
Amazing customer service!They did great work on my car and it rides so smooth now. I highly recommend Martins.
Shayne Hutchinson
20:18 15 Aug 23
I was very happy with the communication. And honesty!
RJ HILL
14:36 14 Aug 23
I love Martins, Justin and Gerald and Silas, are awesome. ALWAYS greet customers with a well warm "hello, how are you", the work performance is GREAT! I will continue to use Martins!
Shirley Collins
14:02 13 Aug 23
As always do a Great Job ! Thanks!
Rick Green
21:50 12 Aug 23
Excellent service !!! Very knowledgeable about their business. Most friendly service around. EXCELLENT!!!!!!!
Sid Johnson
22:32 11 Aug 23
Martin's Auto Service folks are efficient, clean and perform great service. I'll be back again!
Onita Noffke
00:37 07 Aug 23
The 2nd generation has learned a lot from the gentlemen who started this business. At the top of my list is honesty. They are very knowledgeable and trustworthy. That is what I want most from a business person. They were timely with diagnosis of my air conditioner problem and explained it so I could weigh my options. Good place and has been so for over 30 years.
Justin Nussbaum
14:30 03 Aug 23
Love the personal touch! Highly recommend them if you care about your vehicle and want it serviced in a manner that is safe, reliable, and cost effective.
Brianna Eads
19:18 02 Aug 23
They were extremely helpful with determining what my vehicle needed! They were also very kind as well!
Dwane Sims
19:12 01 Aug 23
Very good service. Top of the line people. The best in Southern Illinois.
David Pedigo
14:23 01 Aug 23
Work was done in a timely manner and quality work. The customer service is second to none. Silas was kind and very courteous and kept me informed of any and all repairs. I would highly recommend this company and plan to return at some point down the road to get more work done.
Dawn Schumacher
23:50 29 Jul 23
Wonderful group of people
Justin Sensenig
19:35 29 Jul 23
Carol Bickham
20:26 28 Jul 23
Impeccable friendly and thorough serviceWe will be back
Roy Adams
20:09 28 Jul 23
A flawless experience.
Brittany Haney
23:25 26 Jul 23
Charles Brown
17:02 22 Jul 23
Mable Mallory
20:49 17 Jul 23
Had work done on my fuel pump. Very satisfied with the work that was done.
Matt Sadler
19:13 08 Jul 23
Jeffrey Isbell
19:10 08 Jul 23
Teddy Sanders
19:56 04 Jul 23
Professional, courteous and thorough service. One of the best in Southern Illinois!
Terry
22:16 01 Jul 23
I’ve been using Martin’s Auto Service for almost thirty years and I’ve never had to take the same vehicle back for the same thing. I moved approximately two hours away and tried other shops just for convenience but NONE of them compared to Martin’s. Martin’s stays in contact me to communicate with every aspect of everything going on with my vehicle and is willing to help in ways that’s best for me and my decision making. I recently put my vehicle on a dolly and pulled it two hours to Martin’s because I know my vehicle will be in great hands, they use nothing but the best parts when I get my vehicle back I know I can drive it with confidence that it’s going to get me to and from with no problems that has been my experience with Martin’s Auto Service they deserve a lot more than just five stars. I would and I do highly recommend Martin’s to everyone. They are a great and personable management and staffTerry Simms
Michael Hardin
19:15 30 Jun 23
Mike Legrand
15:11 23 Jun 23
Wow got us back on our way fair price great place to over heat
GREG WALKER
19:12 21 Jun 23
They replaced my AC compressor. Everything is as good as new. Great job as always.
Pat Kelly
14:39 21 Jun 23
Martin's is THE gold standard for automotive repair. I towed my dead Prius from Carbondale because of their highly trained staff. I was immediately impressed by their professionalism. I can fix most cars but I had bought a dead Prius and it had me baffled for months. Them too- but only for a few hours. They pulled the massive electric hybrid battery out, balanced all the cells and released it back to me with an 18 month unlimited miles warranty. The Prius may be 13 years old now, but it is not even middle-aged yet in my book.In my 36 years of driving, Martin's is: Best, friendliest, most comprehensive, and by far the cleanest automotive repair shop I've seen. I'd give 11 stars.
Abbi Haase
17:18 11 Jun 23
EDIT: The owner and management, Silas and Gerald Martin both went out of their way to resolve the issue, and made sure I was involved (in deciding resolution) and more than satisfied with the the outcome. Instead of cringing when I hit the brakes, now I smile. Thank you for making it right, I definitely recommend giving Martins Auto a chance, or a second one if you have tried before. They have earned my businessThe professionalism and manners of staff was exceptional, I cannot stress that enough. However, I brought my jeep in for a nuisance squealing noise, paid between 3&400$ by the end of it, while they DID replace both pads on the back, there’s no change at all in the noise. I was assured in the beginning when it dropped the jeep off that there would be no noise when they were done with it. I was told I could come back another day(it was almost closing time when I picked it up) to have the front ones done, but I already paid that much for the issue to not be fixed, I’m rather hesitant.
Michael Stevers
19:12 10 Jun 23
Deborah Gates
19:39 09 Jun 23
Martin's service is incomparable. Their dedication to top quality service of not only the autos but the customers is superb! I highly recommend Martin's!!!
Derwyn H.
19:08 03 Jun 23
I had a scheduled oil change and arrived an hour early and they got me in without a fuss. Will gladly recommend them to anyone !
Linda Martin
02:45 28 May 23
My Acadia suspension went 1,000 miles from home. Martin's fixed that plus a host of other things, putting me ahead of others because we were on a 12 day trip. They went above and beyond to get us going! We give them very high reviews! Would recommend them to anyone, anytime. They are the BEST!!
Dana Griffith
19:56 27 May 23
Scheduled an oil change and review of vehicle condition. In their usual excellent manner they found a split CV joint boot that was throwing grease on the catalytic converter and repaired a window regulator. I trust all their work will be performed in excellent cost conscious manner. Great shop... Super people.
Worship HIM!
19:15 25 May 23
I wanted to say that there is no more excellent service for my car around. I rate Martin’s a solid 10 out of 10 in auto care.
Timothy Rochford
14:21 24 May 23
This is the second time i brought my vehicle to Martins and just like the first time, they were very professional and accurate. There was a problem that came up after the repair and they immediately addressed the problem and fixed it. If you want honesty and integrity in an auto repair shop then look no further than Martins. They are the best auto repair i have ever delt with. Thank you, Tim Rochford
Kimberly Johnson
19:25 19 May 23
Very friendly folks. Car was seen to on a very timely manner.
Udi Godinez
21:58 18 May 23
The only mechanics I trust with my vehicle. I now reside in Chicago but anytime I come home (Union County) to visit, I make a stop here to get my car inspected and make sure any problem is addressed.
Andrew L. Bell Sr.
20:39 17 May 23
curtis ellis
19:57 14 May 23
Fast, Friendly, Incredible Work would recommend to anybody needing work done. Thank you to the Martin team.
Prema Chamness
19:11 09 May 23
We are so pleased with this business . They won't steer you wrong.You are treated and are taken care of like a family.
Jeffrey Padilla
19:13 06 May 23
Excellent service! Their customer service is second to none. Very thorough, prompt and professional. I highly recommend Martin’s Auto Service.
Sabrina Worsham
22:24 19 Apr 23
Honest, thorough, and fair. They take their time and the work is well done. They are busy, but in my experience worth the wait.
Melissa Greer
01:00 13 Apr 23
Very helpful and friendly
Teddy Sanders
19:46 11 Apr 23
Routine 5,000 mile oil change. While checking lights, found bad bulb and replaced without charge, due to having been replaced a few months ago! This type of thoroughness and backing of their work is class above reproach! Kudos to the staff, and their integrity! Member since 1991!
Jackie Barnett
19:11 08 Apr 23
Katy Austin
00:14 07 Apr 23
Dear Silas and his wonderful wife -My name is Katy and I live in West Michigan. Yesterday when we were on our way home from visiting my sister and brother in law in Louisiana (where he’s stationed) my alternator went out. We were on the expressway, 8 hours from Louisiana and 8 hours from home. I was with my teenage daughter and her friend and had just passed through what felt like a monsoon. To say that I was afraid of breaking down on the side of the road is an understatement. I prayed (a lot) and got off at the first exit. Almost immediately after getting off the exit I saw “Martins Auto”. God is so good and so so so faithful. Imagine my relief when I walked in and saw your visible testimony to His goodness. Not only were you an answer to pray but the fact that you fixed my car and got us back on the road within hours but that one of my parts that you didn’t have you sourced from Silas’s wife who just happened to stop in!! My daughters friend is skeptical about God but I told her exactly what I prayed and exactly how He came through I hope another seed was planted. Thank you for being Gods hands. Ps Thank you for the mug :) it made my day.
Donald Sheffer
19:11 06 Apr 23
Great service and fantastic place to have all of your auto work done.
Henry Mulder
02:55 01 Apr 23
great service
william smith
18:39 31 Mar 23
we blew a tire on I57 at10:30 PM. on our fifth wheel camper, we limped into Martins lot. next morning they got us a new tire, and by 10:30 am we were on the road. awesome people, awesome business, very fair. Thanks Justin.
Jerome McSorley
04:54 31 Mar 23
Would highly recommend, great friendly service. Good at spotting repair issues that need addressing .
John Longmire
01:29 30 Mar 23
Martins is the best. Done right the first time.
April Ahrens
02:19 25 Mar 23
Martin's Auto Service is great, trustworthy, and are honest people that you can trust with your vehicle.
Mike Pierson
19:52 24 Mar 23
Honest and excellent service.
Jamie Longmire
19:09 24 Mar 23
Thorough and professional service you can trust. We have been customers of Martin’s for years and have kept going back because they are superb. We have trust in Martin's.
Thomas Fisher
20:21 18 Mar 23
Martins does top quality work and returned my car on time as promised. The communication was first class. They did a full inspection and found some repairs I was not aware of. They documented everything with pictures and emailed them to me prior to performing the extra work.
David Stokes
21:37 17 Mar 23
New tires
Austin Warren
00:55 10 Mar 23
BobnDi Mathis
01:01 06 Mar 23
We have always gotten great service at Martin's, and this time was no exception! We had power steering problems and they got it repaired and serviced within 24 hours. Also, their customer service is impeccable. Justin resolved a paperwork issue for us within minutes, answered our questions very patiently!
David Fischler
20:18 28 Feb 23
The pros at Martin's are honest as the day is long, courteous to a fault, and efficient. My 2017 VW Golf is back in working order, and everyone did a great job!
Glenn Hodges
20:17 25 Feb 23
They are nice people that are honest and will get the job done!
Thomas Cole
21:33 21 Feb 23
They are very thorough of checking out my vehicle from the undercarriage to the top.
Martin Earl
01:45 17 Feb 23
These guy have worked on my vehicles many times. And will continue to do so. I never have to worry about them not getting the job done correctly. And they completely explain the work and document it well. The hand shake and smile from any of these guys will make you feel good about your experience there at martins auto service. MEB
LeaAnn Boyd
13:10 16 Feb 23
Jason Miller
21:00 11 Feb 23
Martins by far goes above and beyond to make sure the job is done right. Was having an electrical issue with an BMW. BMW dealership didn’t want anything to do with it and recommended Martins. From day one Justin was very professional and helpful. They offered me a loaner car on them. Which was great. Wendell the tech spent many hours and weeks trying to tackle the issue.Some shops after a week or so would have gave up and took my money and bowed out. But Martins didn’t. They would not except defeat. The BMW no longer has the electrical issue and is doing great. I would recommend these guys to everyone. Great work gentleman!!! Thanks again
Vernon Moss
20:53 11 Feb 23
Brent G
20:09 11 Feb 23
Honest people doing high quality work. Definitely the best place around.
Kevin Grigsby
02:44 11 Feb 23
Car runs like it should... good work. Very friendly staff.. shop always clean.. very knowledgeable technicians from front desk to the shop
Barb Rush
23:51 10 Feb 23
I can't say enough about this family own business. Kind, Polite. They keep their progress. If they're running behind because they found a additional problem with what is related for why you brought your vehicle to them. They let you know.
Tami ury
22:55 01 Feb 23
Martin's provided and installed new tires on my vehicle. I had an unexpected need for new tires. I called on Monday and had new tires available and installed on Tuesday. I never question my vehicle has received quality service each time I drive away.
Donna Cobb
22:29 01 Feb 23
Excellent service and manner of doing business. Good people.
Mark Beard.Witherup
20:26 28 Jan 23
Now that we have moved to this area permanently, we were looking for someone to look after our cars. We came from Chicago where we had, over 39+ years, two of the best shops in the City. Both gave us "small-town" service... family service. The first retired and handed us over to the second. Honest mechanics is not an oxymoron.Whoever we found down here would have big shoes to fill.Martin's fills them well. Very thorough, efficient and not looking to pad the bill with unneeded services.Glad to have found them.
Randy Nugraha
20:09 18 Jan 23
Chris Whitaker
21:17 11 Jan 23
Ron Demmin
20:52 11 Jan 23
Wheel bearing diagnostics and repair. Very courteous and professional. I was planning a trip in four days and wanted to get a humming noise checked before I got on the road. Justin got me in that day. Silas diagnosed the failing wheel bearing, Ed gave me a ride home and Will removed and replaced the bearing the next day. I’m a happy customer.
Ashley Kissiar
21:40 07 Jan 23
Sheila Isaacs
20:08 07 Jan 23
Shredder Meade
00:10 05 Jan 23
Martins Auto helped my family and I when our tire blew out at night! They even had a van come pick us up from our hotel after our car got new tires on it!Thank you so much Martins!!!!
Charles F
18:16 03 Jan 23
My daughter was in town visiting her grandmother, so I brought her 2008 Elantra in for service. The Air Conditioning quit working May of 2022 and I had scheduled previous appointments through (2) Hyundai Dealers and NTB. None of these shops good diagnose the issue properly and would take a week or a month before they could get parts to even start the repair. I took the vehicle to Martin's and Silas stated they would run a diagnose test, get the parts, and finish the repair in two days and that is exactly what happened. Martin's replaced the Compressor, Accumulator, and recharged the system. They also repaired the hood hinge at my request that had been broken for quite some time and no other shop wanted to touch it. In addition, they noticed the car had new tires but was out of alignment and also needed the rear brake light replaced in which they fixed. Their slogan "We Fix Everything" is spot on and I could not be more satisfied by the attention to detail they provided on my daughter car. Gerald, Silas, and their technicians are courteous, professional, and have a wealth of knowledge in the automotive repair industry. I highly recommend Martin's for your automotive service. I also would like to mention a delightful conversation I had with Mr. Martin (Ed). Thank you sir.Thanks,Charles F.
Patrick Bies
15:39 03 Jan 23
We were driving back home from Mississippi to Chicago and all of a sudden my water pump went out on my F150. We got luck that we broke down a couple miles from Martins Auto and we’re able to limp to the shop. The people there were amazing with assisting us. They started to work on the vehicle in a couple minutes and found the problem. They were able to find a water pump in town and get us back on the road within a couple hours. Amazing people and super fair with their prices. I cannot recommend this place enough. Amazing work! Thank you so much!
Scott England
04:50 02 Jan 23
First rate service, very professional, and repairs in a timely manner. Can't ask for more than that, will be back....
Danny Heisner
21:50 30 Dec 22
My starter went out on in the afternoon late and I dropped it off explaining to them that I needed to be on the road the next morning as early as possible. They had it fixed and put their door by 9:30 the next morning. They had someone come in early that day to make sure it was done early. That is going beyond the call of duty. They are not cheap, but they are good.
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